Medior/Senior IT Support & Microsoft Security Specialist

Role overview

• Matured and experienced IT support professional that acts as a key pillar of our internal IT operations.
• Local support for India users and supporting daily operations for our support team located in Belgium. Supporting the whole group based in Belgium, Netherlands, Luxemburg, Hungary and US.
• Proactive mindset, strong judgment, and the ability to operate independently while collaborating closely with international stakeholders.
• Provide advanced Level 2/3 IT support for internal users across devices, operating systems, and applications
• Act as an escalation point for complex or sensitive IT issues. Ensure smooth day-to-day IT operations, including endpoint management, access management, and troubleshooting
• Support onboarding and offboarding processes, ensuring compliance with security and access policies.
• Maintain accurate documentation of systems, procedures, and support processes
• Own and manage tools/knowledge like:

o Microsoft Defender (Endpoint, Office 365, Identity)

o Microsoft Entra ID (Azure AD), Conditional Access, MFA

o Microsoft Intune and endpoint compliance policies

o Microsoft Purview

o Email security

o Network security

o Tenant to tenant migrations

• Monitor security alerts, investigate incidents, and take remediation actions.
• Implement and continuously improve security baselines and policies.
• Collaborate with global IT/security teams to align with organizational security standards.
• Support audits, compliance checks, and security reviews.
• Communicate clearly with both technical and non-technical stakeholders.
• Hands-on experience in a fully cloud Microsoft 365 and Microsoft security environment.
• Solid understanding of identity management, endpoint security, and modern workplace security concepts.
• Experience supporting users in a global or distributed environment.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication skills and a calm, professional demeanor.
• High level of maturity, ownership, and reliability.
• Proactive and security-first mindset
• Ability to work independently.
• Comfortable making decisions and taking responsibility.
• Service-oriented attitude with a strong sense of accountability
• Microsoft certifications (e.g., SC-200, SC-300, MS-102, AZ-104, …).
• Experience with ITIL or structured IT service management practices.
• Exposure to compliance frameworks or security audits.