Technical Support Specialist - Amico Clinical Solutions

**Position Summary**:

Technical support specialties are responsible for helping customers resolve technical issues they encounter with products or services.

• *Job-specific Duties and Responsibilities**:
• Flexibility to travel to provide technical support services to customers.
• Provide guidance on claims within warranty.
• Troubleshooting and repairing parts from RGA returns.
• Collaborate with engineers to troubleshoot products for improvement.
• Escalate complex issues to Technical Support Manager and Engineers.
• Maintain accurate and precise documentation.
• Create Service & RGA documents/reports.
• Respond to service calls in a timely manner as per internal SOPs.
• Comply with internal Standard Operating Procedures.
• Comply with Health & Safety policies.
• Other tasks as delegated by the Technical Support Manager.
• *Required Skills and Qualifications**:
• Organization
• Time-management
• Communication (written & verbal)
• Computer
• Attention to detail
• Multi-tasking
• Problem-solving
• Critical thinking
• Patience
• *Education and Experience**:
• Post-secondary education in Electronics Technology, Technical Service, or equivalent.
• Previous Medical Device industry experience is an asset.
• 2-3 years of customer support experience.
• 3-4 years of technical support experience.