Applied AI/Automation Sr Engineer

As a Senior Associate IS Engineer at Amgen, you will have the opportunity to join a dynamic and innovative engineering team within the AI & Data Science organization. Your primary focus will be on developing next-generation capabilities and services in Applied AI & Automation, utilizing cutting-edge technologies and cloud computing services. You will play a crucial role in supporting critical business operations and initiatives while ensuring quality, compliance, and performance standards across Amgen's Applied AI & Automation Footprint. In addition to day-to-day operations, you will lead complex initiatives, drive continuous improvement, and serve as a technical point of contact for various stakeholders.

• *Roles & Responsibilities:**
• Own and maintain the operational health, reliability, and performance of Intelligent Automation platforms such as UiPath and Power Automate.
• Define and implement service reliability practices including availability targets, SLAs, monitoring, alerting, and observability.
• Lead major incident management, root cause analysis, and long-term corrective actions.
• Manage platform upgrades, patches, and hotfixes, including planning, validation, rollback, and stakeholder communication.
• Oversee releases and environment promotions via CI/CD, ensuring segregation of duties and package/code signing.
• Ensure disaster recovery readiness, backup strategies, and resilience testing.
• Manage platform licensing, utilization, and cost efficiency.
• Ensure ongoing GxP compliance, validation readiness, and audit support for automation platforms.
• Maintain platform documentation including architecture, operational runbooks, disaster recovery, and validation artifacts.
• Lead onboarding, enablement, and knowledge-sharing initiatives for platform users and engineering teams.
• Act as a senior technical point of contact for platform consumers, product teams, architects, security, and infrastructure partners.
• Translate business and product demand into operational priorities and platform improvements.
• Influence platform standards, patterns, and best practices across the automation ecosystem.
• Mentor and guide junior engineers, providing technical reviews and operational coaching.
• Follow Agile and ITIL practices for operational work, including backlog management, sprint planning, and continuous service improvement.
• Track and report operational KPIs such as uptime, MTTR, change failure rate, and license utilization.
• *Basic Qualifications and Experience:**
• Any degree and 4 to 8 years of experience with software development technologies
• *Functional Skills:**
• *Must-Have Skills:**
• Proven experience operating and leading Intelligent Automation platforms (UiPath, Power Automate).
• Hands-on experience with GxP systems, validation, and audit readiness.
• Experience with CI/CD pipelines, release governance, and environment management.
• Strong troubleshooting, incident management, and problem-solving skills.
• Ability to independently own platform components and mentor junior engineers.
• *Good-to-Have Skills:**
• Experience with cloud platforms (e.g., AWS, Databricks).
• Proficiency in scripting or programming languages (e.g., Python, JavaScript).
• Exposure to agentic AI or AI-assisted automation technologies.
• *Soft Skills:**
• Excellent critical-thinking and problem-solving skills.
• Strong communication and collaboration skills.
• Ability to influence decisions and drive outcomes without formal authority.
• Demonstrated collaboration skills in cross-functional, global teams. As a Senior Associate IS Engineer at Amgen, you will have the opportunity to join a dynamic and innovative engineering team within the AI & Data Science organization. Your primary focus will be on developing next-generation capabilities and services in Applied AI & Automation, utilizing cutting-edge technologies and cloud computing services. You will play a crucial role in supporting critical business operations and initiatives while ensuring quality, compliance, and performance standards across Amgen's Applied AI & Automation Footprint. In addition to day-to-day operations, you will lead complex initiatives, drive continuous improvement, and serve as a technical point of contact for various stakeholders.
• *Roles & Responsibilities:**
• Own and maintain the operational health, reliability, and performance of Intelligent Automation platforms such as UiPath and Power Automate.
• Define and implement service reliability practices including availability targets, SLAs, monitoring, alerting, and observability.
• Lead major incident management, root cause analysis, and long-term corrective actions.
• Manage platform upgrades, patches, and hotfixes, including planning, validation, rollback, and stakeholder communication.
• Oversee releases and environment promotions via CI/CD, ensuring segregation of duties and package/code signing.
• Ensure disaster recovery readiness, backup strategies, and resilience testing.

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