IT Network Specialist (Remote)

Job Responsibility:

AmeXio is a global digital transformation partner for corporate clients and government institutions. We help businesses with their digital growth in the areas of Customer Experience , Enterprise Content , Customer Communication, and Structured Content Management .

Join our dynamic and innovative team! Explore exciting career opportunities now.

As an IT Network Specialist, you will be responsible for monitoring and providing initial support on a network connectivity framework. The ideal candidate will have extensive experience in networking, strong troubleshooting skills, and a proactive mindset to ensure continuous service and rapid restoration in case of outages.

Responsibilities

• Actively monitor all connectivity infrastructure components, including Palo Alto Prisma, Equinix virtual machines, and other key areas across multiple data centers.
• Provide an initial response to incidents raised by business teams and actively support customers.
• Co-ordinate active handling of incidents by establishing technical bridges and bringing in additional specialists and partner technical support.
• Conduct network technical troubleshooting and implement workarounds or fixes in specified areas of administration, including Palo Alto Prisma, Equinix Virtual network infrastructure, and Palo Alto Panorama and Firewalls.
• Transfer ownership of incident coordination back to business teams when the cause is determined to be outside the connectivity framework.
• Ensure seamless transition of incident handling and manage the onboarding of managed services partner staff.
• Properly manage and close all tickets, and maintain accurate reporting of SLAs and SLO's.
• Manage fixes through the implementation process, update documentation, and prepare post-incident reports.
• Be an active participant in the team, ensuring complete communication of all events to colleagues.

Requirements

• Bachelor's degree in IT, Computer Science, or any related field.
• 3+ years of experience in the Networking domain.
• Minimum of two years in a role providing first or second-line technical support or incident coordination.
• Strong verbal and written communication skills.
• Self-motivated and autonomous with a proactive attitude.
• General knowledge of AWS and Azure cloud networking technologies.
• Strong expertise in Palo Alto technologies.
• Excellent troubleshooting skills in LAN, Firewall, and cloud networking.
• Understanding of Infrastructure as a Code and agile methodologies.
• Cloud networking certification is an asset.
• Palo Alto certification is an asset

Benefits

• Remote.
• Access to annual vacation from day one of employment.
• 3 days of sick leave.
• 5 paid days off during the Christmas period.
• Group insurance benefits.
• Retirement savings plan.