Sales Operations Specialist

About the position

The Sales Operations Specialist plays a key role in approving and processing accurate orders in a timely manner. This position will serve as the primary contact for internal and external customers.

Responsibilities

• Develop detailed knowledge of order process management for Skybitz solutions
• Process orders, new and replacement, for customers (internal and external) as required
• Assist operations with order adjustments as needed
• Work with the sales organization to ensure data accuracy in Salesforce.com
• Support sales team members with account setup, order processing, billing issues, shipping, escalations, and associated customer-related assistance, as needed.
• Sales Force CRM management (changes to records, fields, workflows, validation, reports)
• Review and maintain contract accuracy to include ordering, changes to contract, trial conversion, and reactivations
• Monitor multiple email inboxes and respond within a timely manner
• Other projects and assignments, as required

Requirements

• Experience with Customer Relationship Management (CRM) applications
• Associate degree or equivalent professional experience in Accounting, Finance, Operations or Project Management
• 2 + years of professional experience
• Strong written and oral communication skills
• Proficient with MS Office Suite (Excel, Word, Access, Outlook)
• Ability to multitask in fast-paced environment

Nice-to-haves

• Experience with Sales Force and Great Plains ERP system
• Order processing, customer support and billing experience