JOB SUMMARY

The iCIMS ATS Administrator is responsible for the day-to-day administration and continuous improvement of iCIMS. Administration functions include system configuration, user support and training, troubleshooting, and maintaining data integrity. Working closely with Talent Acquisition Partners, the HR Technology team and HR Managers, the iCIMS Administrator ensures the system aligns with recruitment workflows and compliance standards. The role also supports reporting and analytics needs, contributes to process improvements, and partners on system updates and enhancements to improve the overall candidate and recruiter experience. Additionally, this position may assist with employer branding tools, job board integrations, and other technology platforms that support talent acquisition initiatives.

Essential Functions and Responsibilities

iCIMS System Administration

• Serve as primary administrator for iCIMS, overseeing configuration, requisition templates, workflows, permissions, integrations, and iForms:
• Build and support system integrations (APIs, file feeds, etc.)
• Support system upgrades and release management activities, including feature testing, regression testing, and validation.
• Troubleshoot and resolve integration issues between HR systems, third-party vendors, and internal applications.
• Lead error identification, troubleshoot system issues, investigate data discrepancies and partner with TA leadership or iCIMS vendor support for escalations.
• Maintain system accuracy through data audits, cleanup, updates, and testing of enhancements or new features.
• Serve as the front-line support as questions and issues submitted to iCIMS HR Technology support.
• Support data privacy, security, and compliance initiatives.

Recruiting Operations and Process Optimization:

• Support, maintain, and optimize end-to-end recruiting and onboarding workflows, automation, and communication templates.
• Implement process improvements to reduce time-to-fill, improve recruiters’ efficiency, and enhance the candidate experience.
• Identify operation gaps and lead continuous improvement initiatives across the Talent Acquisition (TA) lifecycle.

iCIMS Reporting and Analytics

• Support the Team and VP with data requests inside and outside of iCIMS.
• Build, maintain, and enhance reports and dashboards within iCIMS to support recruiting operations and leadership reporting needs.
• Develop, maintain, and distribute custom reports, analytics, and scheduled dashboards for HR and TA Specialists.

Training Support and Project Management

• Act as the subject matter expert (SME) for iCIMS functionality and TA operational support.
• Maintain comprehensive business process documentation, system configuration guides and SOPs.
• Manage and conduct ongoing training of iCIMS for TA Specialists (recruiters).
• Train new and existing users on best practices and system navigation.
• Manage assigned projects and implementation:
• Collaborate with stakeholders to define project objectives, scope, and success criteria, ensuring alignment with business needs and priorities.
• Report on project success criteria results, metrics, testing, and deployment management activities.
• Participate in establishing best practices, templates, policies, tools, and partnerships that facilitate project success.
• Other duties as assigned.

Knowledge, Skills, and Experience

• Bachelor’s degree in Human Resources, Information Systems, Business Administration, or related field (or equivalent work experience).
• 5+ years of progressive ATS technology/systems experience, preferably iCIMS.
• Mandatory hands-on experience administering iCIMS, Applicant Tracking System coupled with solid understanding of recruiting process, compliance, audit activities, and Talent Acquisition operations.
• Working knowledge of hiring and recruiting laws and regulations.
• Strong reporting and analytics experience, including custom report development and dashboard creation within iCIMS.
• Experience troubleshooting data issues and resolving integration errors.
• Strong project management and organizational skills with the ability to manage competing priorities.

Additional Skills, Experience, and/or Requirements

• Interpersonal and collaborative skills, with a professional demeanor and the ability to interact with employees at all levels including executive level.
• Collaborative, service-oriented approach to supporting TA and HR partners.
• Ability to partner on strategic initiatives and projects to support business objectives.
• Proven ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Critical thinking skills, including logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Proactive mindset with a focus on continuous improvement.
• Strong attention to detail and a commitment to accuracy.
• Advanced proficiency in Microsoft Excel.
• Ability to travel up to 15%.

What We Offer

• $70,000 - $80,000 a year. Base pay will vary depending on many factors, including experience, skills, and knowledge, and applicable geographic labor market.
• Position is eligible for an annual discretionary bonus
• Health and welfare benefits including medical, dental, vision, disability, and a variety of voluntary benefit options
• 401(k) retirement benefits with annual discretionary Company match

INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.