Scheduling & Inside Sales Specialist

About the Role

We are seeking a highly organized, high-energy professional to join our growing team in a hybrid sales support / scheduling / inside sales role. This position is critical to helping our sales team maximize productivity by ensuring appointments are confirmed, schedules run efficiently, and leads are properly supported.

The ideal candidate is an excellent verbal communicator first and a strong administrator second. You should be confident on the phone, able to think on your feet, handle objections naturally, and keep conversations moving toward a positive outcome. If you have inside sales, call center, appointment setting, or customer service experience, this could be a great fit.

About Our Team

American Custom Contractors is a growing exterior remodeling company specializing in roofing, siding, windows, and gutter services. We are committed to delivering high-quality workmanship and an outstanding customer experience.

Our team values Accountability, Integrity, Positivity, Resilience, and Loyalty, and we are looking for a person who takes pride in their work, communicates professionally, thrives in a fast-paced environment, and wants to grow!

Key Responsibilities

Appointment Confirmation & Communication

• Confirm all sales appointments using company scripts and best practices
• Speak confidently with homeowners/customers and address objections professionally
• Reschedule, reconfirm, and maintain strong appointment attendance rates
• Represent the company with professionalism and enthusiasm on every call

Scheduling & Calendar Management

• Manage and maintain the company master sales calendar
• Identify scheduling conflicts, overlaps, inefficiencies, or gaps
• Coordinate schedules for sales representatives and field staff
• Ensure appointments are routed efficiently and accurately

Lead & Sales Support

• Oversee inbound canvass lead submissions
• Take calls from canvassing staff who need scheduling assistance
• Verify property ownership and customer information
• Order measurement / property reports as needed
• Support the sales team with administrative and operational tasks
• Help maintain CRM accuracy and follow-up workflows

What We’re Looking For - Must-Have Skills

• Exceptional verbal communication skills
• Comfortable on the phone for extended periods
• Strong ability to overcome objections and adapt in conversation
• Confident, professional, and personable demeanor
• Strong organizational and multitasking abilities
• Reliable follow-through and attention to detail

Preferred Experience

• Inside sales
• Appointment setting
• Call center / phone sales
• Dispatch / scheduling coordination
• CRM systems such as Salesforce or similar

Success in This Role Looks Like

• High appointment confirmation rates
• Well-organized schedules with minimal conflicts
• Strong support and responsiveness to the sales team
• Positive customer interactions that build trust
• Accurate, timely administrative execution

Compensation & Benefits

• Base pay $50-65k, depending on experience
• Monthly bonus structure
• 401k with company matching
• Health, dental, and vision plan options, with contribution to individual premium
• Life & Long Term Disability programs
• Low cost supplemental insurance
• Monthly fitness reimbursement
• Paid Time Off

To apply, submit your resume - we look forward to hearing from you!

Pay: $50,000.00 - $65,000.00 per year

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Wellness program

Work Location: In person