Tour Operations Manager, Amazon Music Merch

Tour Operations Manager, Amazon Music Merch

Job ID: | Amazon.com Services LLC

Application deadline: Apr 4, 2026

Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad‑free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on‑demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa‑enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale.

Key job responsibilities Act as a ‘business owner’ for assigned artist/vendor partners, possessing a complete understanding (inclusive of the strategic context) of internal and external variables that impact your business (this entails owning forecasting, monitoring, understanding and reporting on the business, along with responsibility for driving operations and solutions to achieve live music merchandise business objectives Assist with the development of product lines with production, vendor managers, merch companies, and artist teams Oversee merchandise logistics, from production to point of sale Forecasting and inventory management of events and business lines Facilitate negotiations with external vendors to meet profitability goals Vet on‑site capabilities and onboard new systems and processes for operators Hire, manage, and monitor independent contractors Monitor shipping and logistics, and optimize in‑stock and capacity to meet customer demand and financial goals across multiple systems Onboard venues for post‑event billing and operational systems Innovate in‑venue experience for artists and fans Basic Qualifications 3+ years of with Excel experience 4+ years of supply chain, inventory management or project management experience Bachelor's degree, or 3+ years of professional or military experience Must be willing to travel up to 50% 5+ years of experience managing merchandise operations for live events, tours, or entertainment venues with demonstrated revenue growth Experience negotiating vendor contracts and managing external partner relationships to achieve profitability targets Proven track record of hiring, managing, and developing independent contractors or distributed teams Experience with logistics coordination from production through point‑of‑sale, including shipping and fulfillment operations Preferred Qualifications Knowledge of the principles of statistical inventory control Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma 7+ years of experience in event merchandise operations with responsibility for P&L ownership and multi‑million dollar revenue streams Experience building and scaling operational processes and systems that support rapid business growth across 20+ concurrent events Track record of implementing technology solutions or vendor management systems that improved sales conversion rates or operational efficiency by measurable percentages Experience collaborating with apparel production, supply chain, finance, and marketing teams to launch new product lines from concept to market Demonstrated success optimizing omnichannel sales strategies that integrate in‑person and e‑commerce platforms Experience working with artist management teams, talent agencies, or entertainment industry partners at senior levels Background in venue operations, including billing systems, capacity planning, and on‑site experience design MBA or relevant advanced degree in business, operations management, or supply chain management

The base salary range for this position is $73,300.00 - $128,300.00 USD annually.

A Amazon package will include sign‑on payments, restricted stock units (RSUs) and other compensation components. Final compensation will be determined based on experience, qualifications, and location. Amazon offers comprehensive benefits including health, dental, vision, prescription, life insurance, mental health support, flexible spending accounts, parental leave, and 401(k) matching.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

#J-18808-Ljbffr