Senior Sales Operations Manager

Overview

As Sr. Sales Operations Manager, you will help Amazon Autos scale from startup to transform one of life's biggest purchases. You will be the strategic force that transforms complexity into clarity, chaos into systems, and manual work into intelligent automation. This is your chance to build something from the early stages at Amazon scale and shape the future of the automotive industry.

Key responsibilities

• Architect operational excellence from ambiguity — building the playbooks, processes, and systems that transform how we recruit dealers, onboard sellers, and ensure their success
• Engineer time back for your colleagues through intelligent automation and centralized processes, converting hours of manual work into minutes of strategic impact
• Anticipate and eliminate friction before it becomes a bottleneck — identify where deals stall and design elegant solutions that keep momentum flowing
• Translate complexity into clarity by building decision frameworks and operating models that bring structure to fast-moving, ambiguous environments
• Drive transformational change that sticks — lead adoption initiatives with data-driven rigor and customer-obsessed empathy
• Partner with senior leaders across the organization, bringing both strategic vision and execution excellence to every conversation

A day in the life

Morning: Review dashboard metrics tracking operational health across the seller pipeline; investigate contracting timelines when there is variance.

Mid-Morning: Strategy session with Business Development leadership to present automated dealer recruitment scoring using data from the past 12 months, with potential time savings and improved conversion rates.

Afternoon: Collaborate with Product and Engineering on the roadmap for a new seller portal to centralize communications and reduce back-and-forth; translate operational pain points into technical requirements.

Late Afternoon: Review change management plans for upcoming tool rollouts; craft communications that drive adoption and balance practical benefits with available resources.

End of Day: Update the operational transformation roadmap, prioritize initiatives by impact and effort, and share metrics showing automation results and capacity gains with leadership.

Throughout the day, you’ll be the person others turn to when processes break down or when you need a bigger-picture perspective combined with attention to detail.

Basic Qualifications

• 7+ years of Microsoft Excel experience
• Bachelor's degree or equivalent
• Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent

Preferred Qualifications

• Experience using Salesforce (or other CRM tool) or BI tools
• Experience presenting to senior leadership
• Experience conducting sophisticated and creative analysis of complex data and translating results into actionable deliverables, messages, and presentations

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 147,300.00 - 199,300.00 USD annually

USA, VA, Arlington - 133,900.00 - 181,200.00 USD annually

Company: Amazon.com Services LLC

Job ID: A10387510