Finance Analyst II - AR Collections Specialist, FinOps

Job Description

Description

Finance Analyst II - AR Collections Specialist

Summary

Join our Global Accounts Receivable team to drive collections strategy and resolve complex billing issues for Amazon's customers. In this role, you'll partner with internal and external stakeholders to improve cash flow, streamline collection processes, and deliver exceptional customer experiences at scale.

A Day in the Life

As a Finance Analyst II - AR Collections Specialist, you'll focus on managing and resolving receivables queries from Amazon customers while supporting our collections operations. Your day might include analyzing past due accounts to identify collection opportunities, collaborating with customers to resolve billing discrepancies, and working with internal teams to refine our collection processes. You'll also participate in process improvement initiatives, using data analysis to identify inefficiencies and recommend solutions that enhance both customer experience and organizational cash flow.

Beyond routine collections work, you'll have opportunities to mentor colleagues, contribute to operational excellence projects, and help build scalable processes that strengthen our financial operations.

About The Team

We are a collaborative team dedicated to supporting Amazon's customers through timely resolution of their billing and payment concerns. Our vision is to create seamless, efficient collection processes that build trust with customers and strengthen our financial health. You'll work closely with colleagues across Global Finance Operations and business partners to solve complex challenges and drive continuous improvement.

We serve a diverse customer base with varying needs, and your contributions will directly impact how effectively we support them. We're excited to welcome someone who shares our commitment to customer-focused solutions and operational excellence.

Key Job Responsibilities

Serve as a subject matter expert in collection processes, resolving complex outstanding issues and escalations with internal and external stakeholders to ensure timely payment

Develop and implement collection strategies to increase successful collections on past due invoices and expand account penetration

Analyze collection processes and data to identify improvement opportunities, propose enhancements to tools and protocols, and drive continuous refinement of collection operations

Collaborate with functional leaders and internal business partners to build scalable processes and manage stakeholder relationships

Lead operational excellence and process improvement initiatives that enhance customer experience and cash flow while maintaining quality and internal controls

Basic Qualifications

Bachelor's degree in Finance, Accounting, Business Studies, or related field

10 years+ Experience in Accounts Receivable and Collections operations

10 years+In-depth knowledge of Order to Cash processes

Proficiency in Microsoft Excel and Word

Experience applying financial performance indicators to business analysis and decision-making

Experience building financial and operational reports and data sets that inform business decisions

Experience creating process improvements through automation and analysis

Demonstrated ability to work cross-functionally, build consensus on complex issues, and manage stakeholder relationships

Strong negotiation, interpersonal, verbal, and written communication skills

Ability to work effectively under pressure and with strict deadlines

Preferred Qualifications

Master's degree in Accounting, Finance, or related field

Professional certification such as CPA or MBA

Experience leading and mentoring finance or business team members

Experience identifying incomplete or inaccurate data, determining root causes, and implementing escalation plans

Experience participating in continuous improvement projects with measurable results

Proficiency with data analysis and reporting tools such as Tableau, SQL, MS Access, Essbase, or Cognos

Experience with financial systems such as Oracle, SAP, Lawson, or JD Edwards

Experience managing teams in a collections or finance environment

Basic Qualifications

• 4+ years of Accounts Receivable or Account Payable experience
• 4+ years of applying key financial performance indicators (KPIs) to analyses experience
• 4+ years of building financial and operational reports/data sets that inform business decision-making experience
• 4+ years of creating process improvements with automation and analysis experience
• 3+ years of directly managing and