Technical Support Consultant

• Experience and demonstrate skills in SQL queries, MS SQL Server, T-SQL, etc.
• Basic understanding of Windows Servers.
• Exposure to interacting with international clients.
• Hands-on experience in application/ product support.
• Has experience with Microsoft Windows Server and SQL Server and troubleshooting issues related to them.
• Has software support experience demonstrating troubleshooting / analytical skills.
• Has understanding of software development life cycle.
• Has with managing healthcare interfaces using HL7.
• Has experience in troubleshooting performance-related issues.
• Has experience in working effectively both in a team environment as well as independently.
• Has good written and oral communication skills along with strong customer service skills.

Responsibilities:-

• Interact with customers to help troubleshoot and resolve highly complex product problems or issues.
• Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of

system configurations/setup, product functionality, SQL Server, HL7, and bugs/enhancements.

• Track and document inbound support requests and ensure proper notation of customer problems or issues.
• Document problems and solutions to train lower-level support on how to properly address customer or

product problems.

• Document issues and customer requests, following standard operating procedures and meeting SLAs.
• Communicate with the product development department to improve on the current design or to identify possible

problems with the design.

• Stay abreast of current technology in products, design changes, and new products offered.
• Position may require participation in after-hours and on-call support.

Good to Have:

• Understanding of healthcare-related applications, terminology, patient care environments, service needs & priorities of patient care personnel.
• Attained multiple Allscripts/Altera and external (i.e. Microsoft) certifications related to SQL, Server technologies, Healthcare Information Technology, or Health Care Informatics.
• Has knowledge in configuring and using one or more Sunrise applications or components.
• Ability to multi-task effectively and consistently to meet assigned deadlines with a customer-centric focus.