Salesforce Admin

Who We Are

One of Canada’s leading alternative mortgage lenders, Alta West Capital has been helping Canadians buy and stay in their homes for more than 30 years. We primarily work with underserved populations, including newcomers to Canada and the self-employed. Our mission is to empower the success of others through alternative financial solutions. The values and principles we follow to live this mission out are:

• We strive for excellence: We cultivate financial success by taking the initiative to develop innovative and effective solutions.
• We succeed together: We are growing in the same direction through collaboration and humility.
• Our word is our bond: Stakeholders trust our people. We earn that trust by being open, reliable, and consistent.
• We practice giving back: We are generous with all our resources for the benefit of those within and outside the organization.

Everyone on our team is expected to play by these rules!

Since 2020, our business has grown >250%; we are a creative and nimble company and are excited for more energetic and innovative folks to be part of our journey.

AI is becoming an integral part of our daily work and will only continue to grow in 2026 and beyond making this an even more exciting time to join Alta West Capital.

Who you are

You’re a versatile, self-starter who thrives on variety and takes ownership of your work. As the go-to Salesforce expert for the company, you combine technical know-how with a problem-solving mindset, ensuring systems run smoothly and users feel supported. You’re detail-oriented, adaptable, and confident in translating business needs into smart, scalable solutions while keeping data integrity and compliance top of mind.

• *Responsibilities**:
• Build and maintain Flows, Lightning Web Components, validation rules, approval processes, and workflow rules
• Manage data quality - deduplication, imports, mass updates, Data Loader
• Support integrations with third-party vendors and our loan origination system
• Train and support 50+ end users (from loan officers to processors to management)
• Document processes and serve as the company’s go-to Salesforce expert
• Day-to-day administration of Salesforce (users, profiles, permission sets, roles, security, page layouts, record types, etc.)
• Assist the Product Owner and Senior Salesforce Developer with daily tasks and ongoing Salesforce projects
• Document processes/workflows, collaborate on other automation initiatives as needed
• Ensure data integrity, security, and compliance
• Create custom reports, dashboards, list views, and analytics for lending operations, compliance, and leadership
• Create and maintain auto-generated PDF and electronic signature templates

Skills Requested

• Proficiency in Lightning Web Components, Flows, Triggers, Visualforce, and SOQL
• Proven experience integrating Salesforce with other platforms via API connections
• Minimum of two years’ experience with Salesforce
• Ability to translate business requirements into technical requirements is a must
• Strong proficiency in English (verbal and written) with the ability to communicate clearly and professionally

Skills That Would Be Considered Assets:

• Experience in regulated sectors such as financial services or mortgage lending
• Salesforce certifications
• Proficiency in Microsoft 365, experience with the Power Platform
• Experience with Generative AI, LLMs, and building agents

Applications

• Your Resume
• Cover Letter:
• Why you want this role
• How you plan to impress us within your first month
• The Operations team is small but growing, if you have unique skills that you think would be an asset to our department let us know
• If you'd like to make a _3-5 minute video_ instead of a cover letter, that would be even better but not mandatory
• *Benefits**:
• Company social events & volunteering - your co-workers are awesome! (our unbiased opinion)
• Extended health care, disability, and life insurance
• RRSP match
• Team - we have a lively and collaborative atmosphere where employees are happy to pitch in and help each other out

We are proud to offer an equal-opportunity work environment. Alta West prohibits harassment, bullying, or discrimination and encourages equity, diversity, and inclusion regardless of race, religious beliefs, colour, gender, gender identity, gender expression, physical limitations, neurodiversity, age, ancestry, place of origin, marital status, source of income, family status or sexual orientation. We also encourage requests for accommodation from applicants with physical or mental limitations.

Reporting To: Systems Manager

Full-Time/Part

• Time: Full-time

Hours of Work: 8:30 a.m. - 5:00 p.m., Monday to Friday (hybrid: 4 days in office, 1 day remote). Flexible scheduling on hours may be considered in consultation with your supervisor.

• *Salary**: $90,000-$120,000

Office Location: Calgary

• *Job Types**: Full-time, Permanent

Pay: $90,000.00-$120,000.00 per year

Work Location: In person