SalesForce Administrator

Job Description

Summary

The Application Administrator manages and supports the Client's Salesforce platform, including CRM and Marketing Cloud. They work with product owners and development teams to optimize platform use, implement new features, and ensure system security, stability, and performance. The role also acts as a subject matter expert and strategic advocate for Salesforce across the organization.

Required Skills & Experience:

• 10+ years Salesforce experience with Administrator, Advanced Administrator, and Marketing Cloud certifications
• Expertise in IT project lifecycle, business analysis, development, QA, and change management
• Experience on enterprise-wide projects and industry-specific clouds (Education Cloud, Health Cloud, etc.)
• Knowledge of Salesforce AI, testing best practices, and continuous learning to keep pace with platform updates
• Strong troubleshooting, problem-solving, multitasking, and stakeholder engagement skills

Scope of Work:

• Administer Salesforce and integrated AppExchange applications across environments
• Manage user permissions, security, and system stability
• Analyze requirements and implement solutions with objects, triggers, workflows, and pages
• Oversee Marketing Cloud workflows, data extensions, journeys, and campaign synchronization
• Lead platform updates, data integrity projects, training, and adoption initiatives

Evaluation Criteria:

• Technical expertise
• Communication and collaboration
• Accountability and work ethic
• Organizational skills