IT Support Engineer (Level 2)

Job Title: IT Support Engineer (Level 2)

Company Overview

Our client is a growing managed IT services provider supporting a diverse portfolio of small to mid-sized businesses. They deliver hands-on technical support across cloud environments, end-user systems, and networking, with a strong focus on responsiveness and client experience.

Role Overview

We are looking for a Level 2 IT Support Engineer to provide high-quality technical support across a variety of client environments. This role sits at the intersection of help desk and systems support — ideal for someone who can handle both end-user issues and light system administration without heavy escalation.

This is a client-facing role where communication is just as important as technical ability.

What You’ll Do

• Provide remote and occasional on-site support for end users across multiple client environments
• Troubleshoot Windows and macOS systems, applications, and connectivity issues
• Administer and support Microsoft 365 (core responsibility):
• User creation, licensing, and permissions
• Password resets and access management
• Basic administration within the M365 environment
• Support Google Workspace environments as needed
• Perform system-level tasks such as:
• Creating and managing user profiles
• Joining devices to Active Directory / Azure AD
• Basic system configuration and troubleshooting
• Handle common IT issues including:
• Printer setup, drivers, application issues, performance troubleshooting
• Work across multiple clients, managing ~8–10 tickets per day
• Deliver a strong customer experience by clearly communicating technical solutions to non-technical users

What We’re Looking For

Core Requirements

• 3 years of experience in IT support, help desk, or MSP environments
• Strong hands-on experience with Microsoft 365 administration (must-have)
• Solid understanding of:
• Active Directory / Azure AD
• Windows environments (macOS exposure preferred)
• Basic networking knowledge:
• IP addressing, subnets, gateways (must be able to explain fundamentals)
• Experience troubleshooting across hardware, software, and user environments
• Ability to work independently without constant escalation

Preferred

• Experience in a Managed Services (MSP) environment
• Exposure to Google Workspace
• Familiarity with ticketing systems and remote support tools

What Sets You Apart

• Strong communication skills — able to translate technical issues into simple terms
• Calm, professional, and customer-focused
• Comfortable working across multiple clients and environments
• Honest and direct — able to clearly explain what you know (and don’t know)

Why This Role

• Exposure to a wide range of technologies and client environments
• Opportunity to grow into more advanced systems or networking roles
• Collaborative team environment with real ownership of your work

Compensation & Details

• Salary: $70,000 – $80,000
• Schedule: Early shift 6-3pm PST
• Location: Hybrid 1-2 days/week in Glendale office