Receptionist and Account Administrator

Job Description

Allen Insurance Group is seeking a highly organized, detail-oriented and client-focused Receptionist / Account Administrator to support both front-line client service and insurance administration.

A key focus of the position is providing reception support including answering and directing incoming calls, greeting clients and company representatives, accepting payments, organizing mail, and helping create a positive first impression on behalf of the brokerage. This position will also act as backup support to our main receptionist and will assist with managing a high-volume telephone environment when required.

In addition to reception support, this role also assists with insurance administration and policy processing, including organizing and processing personal, commercial, and farm insurance renewals, new business, endorsements, cancellations, invoicing, and related correspondence.

This is a great opportunity for someone who enjoys a mix of client interaction, phone-based service, and structured administrative work. The ideal candidate is professional, accurate, organized and comfortable working in a fast-paced, time-sensitive environment.

At Allen Insurance Group, our commitment is to take care of our clients, our communities and our team. We are looking for someone who shares that commitment and wants to contribute to a respectful, thorough, and service-driven workplace.

Responsibilities

In this role, you will:

• Answer and direct incoming calls in a professional, timely and courteous manner
• Provide backup support to the main receptionist, including assisting with a high-volume telephone environment
• Greet clients and company representatives in person, by phone, and by email
• Direct clients and company representatives to the appropriate insurance professional
• Accept in-person and electronic payments and issue receipts
• Assist with payment-related processes and balancing petty cash
• Organize and distribute incoming and outgoing mail
• Prepare and process outgoing mail according to urgency, including certified mail and post office drop-offs
• Provide prompt, courteous reception support, including assisting walk-in clients and responding to general inquiries
• Process and organize personal, commercial, and farm insurance renewals, new business, endorsements, cancellations, invoicing, and related correspondence
• Load applications, policy documents, and client information into the brokerage management system, SigXP, and insurer portals
• Maintain accurate electronic filing systems for client documentation
• Provide administrative support to brokers, account managers, reception, and the broader Allen Insurance Group team
• Support onboarding and training of new team members within the department when needed
• Follow established office procedures and contribute to ongoing improvements across the administration division
• Perform additional administrative duties as assigned

Qualifications and Skills

The ideal candidate will have:

• Strong interpersonal communication skills and superior client service skills
• A professional, positive, and courteous phone manner
• Ability to work in a fast-paced, time-sensitive environment
• Strong attention to detail and accuracy in data entry and document processing
• Excellent organizational skills and the ability to manage changing priorities
• Resourcefulness and strong time management skills
• Ability to solve problems with minimal supervision while using sound judgment
• Strong computer skills, including proficiency with Microsoft Office applications
• Comfort learning brokerage systems, including SigXP, insurer portals, and internal workflows
• Clear and professional written and verbal communication skills
• Ability to provide friendly, reliable service to clients, company representatives, and internal team members
• Experience in reception, customer service, administration, or a professional office environment
• Ability to work collaboratively within a team-focused, service-driven environment

The Unique Reality of Working at Allen Insurance Group

Working at Allen Insurance Group means being part of a business that cares deeply about its clients, its communities, and its people.

We offer the opportunity to:

• Work in a professional environment that values accuracy, accountability, respect, and client service
• Build strong reception, administrative, client service, and insurance industry skills
• Learn from experienced team members and leadership who support growth and development
• Develop the skills needed to achieve your career goals
• Build a long-term career path within the insurance industry
• Be part of a company that is committed to making a real difference in the communities we serve

Why This Role Matters

This role is essential to creating a positive client experience and supporting efficient organizational workflows. The successful candidate will be proactive, reliable, organized, and comfortable balancing phone support, client service, and administrative processing.

If you enjoy helping people, staying organized, working in a busy office environment, and being part of a team, we would love to hear from you.

Job Types: Full-time, Permanent

Pay: $42,000.00 per year

Benefits

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Education

• DCS / DEC (required)

Work Location: In person

Application deadline: 2026-05-21

Expected start date: 2026-06-08