Technical Support Specialist - Alfa Laval Services

Join Alfa Laval as a Technical Support Specialist, focusing on delivering technical and product support to enhance customer services and operational effectiveness. Your expertise will help facilitate seamless service sales transitions and customer interactions.

In this role, you will be instrumental in supporting field service teams and managing complex customer requirements. Collaboration with various internal units will be key as you prepare and generate accurate service offers. A background in engineering or technical roles within industrial environments is preferred.

Key Responsibilities:

• Provide superior customer service and technical support
• Collaborate with partners to prepare service agreements
• Proactively identify customer upgrade solutions
• Manage offer backlogs using CRM tools
• Assist in the transition from sales to fulfillment

Requirements

• At least 1 year of technical experience in industrial B2B
• Familiarity with Alfa Laval products and processes
• Knowledge of electrical and control systems
• Ability to read technical drawings and specifications
• Strong organizational skills for multitasking

Enhance customer satisfaction through innovative solutions and teamwork at Alfa Laval. #J-18808-Ljbffr