Retention Agent

Location: Battleford

Position Overview

Retention Agent / Renewal Specialist

Department: Inside Sales

Employment Type: Permanent

Location: Greater Montreal Metropolitan Area, Canada

Reporting To: Retention Manager

Job Description

We are looking for a highly motivated Renewal Specialist who is passionate about customer relationships and loyalty. In this role, you will play a key part in maintaining and developing relationships with existing clients managed through our Comply works solution, supporting these clients by demonstrating the added value of our contractor management solutions while ensuring maximum satisfaction and engagement. With a strong background in commercial renewals, you are well‑versed in consultative selling techniques and identify your clients’ specific needs to offer tailored solutions.

Responsibilities

• Handle inbound calls and emails related to renewals and negotiations using effective negotiation techniques to manage a win‑win situation.
• Identify upsell and cross‑sell opportunities to increase customer revenue and engagement.
• Manage escalations for internal and external partners as needed.
• Implement strategies and recommendations to retain customers and manage a win‑win situation with the client.
• Use Alcumus' consultative selling techniques to uncover customer needs and determine the best solution offering to increase customer revenue and engagement.

Qualifications

• Bilingualism in French and English is a must.
• 2+ years of experience in sales and/or renewal‑related roles.
• Experience in both “hunting” and “farming” your accounts in a fast‑paced work environment.
• You love sales and renewals—and you’re looking to grow your career in this path.
• Proven track record of successful customer retention.
• You never take “no” as a final answer.
• Proficient in MS Dynamics 365, Odoo, or another CRM, as well as the MS365 Suite.
• The perfect blend of customer service, account management, and sales skills.

Benefits

• Hybrid workplace policy.
• 🧠 Integrated mental health & wellbeing support
• 🌴 Vacation – starting at 3 weeks
• 💟 Wellness Days & Annual Giving Day – an extra to give back to yourself or your community
• 🩺 Comprehensive medical and dental coverage
• 😴 End‑of‑the‑year company‑wide shut down for you to relax and recharge
• 🏫 Linked In Learning license for upskilling & development

Equal‑Opportunity Employer

We are proudly an equal‑opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.

Application Process

• A response to your application within 15 working days.
• An interview process consisting of:
• An initial discovery call with the recruiter.
• A first‑stage interview via Microsoft Teams.
• Additional interview with the stakeholders you’ll be working with closely in the role.

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