Receptionist/Administration Support ( Entry Level/Part-Time Position)

Job Overview

We are seeking a dedicated and motivated part-time Receptionist/Administrative Assistant to join our team in an orthotic and medical equipment/supply office. Applicants must be willing to work every Saturday, plus 2 - 3 weekday shifts per week.

This role is essential to ensuring smooth front desk operations and providing exceptional customer service to our clients and colleagues. The ideal candidate works well in a team-based environment, has a friendly demeanor, and can handle multiple tasks efficiently.

Responsibilities

• Greet visitors and clients professionally at the front desk, ensuring a positive first impression
• Answer incoming phone calls in a professional and prompt manner
• Process payments and coordinate billing and claim inquiries
• Schedule appointments and maintain calendars to ensure a smooth client experience
• Review client files to ensure required information and documentation are received and/or scheduled for each business interaction
• Manage data entry tasks, including updating client files with supporting information and clear notes
• Ensure clients receive their medical items upon completion of the business process
• Monitor email, respond to inquiries, and coordinate requests to completion
• Provide support to colleagues as requested
• Review problem tickets and communicate resolutions to supporting business areas
• Maintain a tidy reception area and ensure office supplies are stocked as needed

Experience

• Some prior office experience is preferred, but not required
• Excellent attention to detail when managing files and performing data entry tasks
• Ability to work effectively as part of a team
• Proficiency in using phone systems and office equipment (e.g., printers, copiers), and the ability to learn new software programs
• Strong customer service skills and the ability to communicate effectively with clients and team members
• Professional phone, email and customer service etiquette
• Organizational skills with attention to detail when managing schedules, files, and correspondence

Schedule

• Every Saturday for 8 hours + 2-3 weekday shifts
• This position will begin at up to 28 hours per week, with additional hours potentially available based on business needs

Pay: From $17.00 per hour

Language:

• English (required)

Location:

• Edmonton, AB T5P 4J5 (required)

Work Location: In person