Your Opportunity:

Reporting to the Access and Disclosure Manager, this position provides advanced administrative and office support to the Manager, Supervisors, Advisors, Coordinators, and frontline staff within the Access and Disclosure department. The role is responsible for developing presentations, orientation materials, and departmental manuals, as well as providing administrative support for recruitment, payroll, and the production of statistical reports using multiple reporting systems. Key duties include managing timekeeping processes for the provincial team; processing invoices and expense claims; reconciling expenditures with financial reports; and coordinating meetings and travel arrangements for the management team. The position establishes and maintains departmental records, prepares and safeguards confidential personnel and administrative information, and coordinates IT-related requests for hardware, software, network access, and devices. Additional responsibilities include developing, maintaining, and implementing the orientation process for new employees, ordering and maintaining office supplies, and responding to inquiries from the public and internal and external stakeholders by directing them appropriately. The role also provides guidance, training, and support to administrative staff while demonstrating a positive, service-focused approach. This position requires strong attention to detail, excellent organizational skills, and the ability to manage competing priorities while meeting deadlines. You work independently with minimal supervision and thrive in a collaborative, interdisciplinary environment. Clear, respectful communication and a commitment to high-quality customer service contribute to the overall success of the Access and Disclosure team.

Description

As an Administrative Support V, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Transition Company: Health Shared Services
• Classification: Administrative Support V
• Union: AUPE GSS
• Unit and Program: HIM - Access and Disclosure
• Primary Location: Seventh Street Plaza
• Location Details: Eligible to work hybrid (on/off site) within Alberta
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 12-MAY-2026
• Employee Class: Regular Full Time
• Date Available: 01-JUN-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Salary: $31.09
• Maximum Salary: $37.81
• Vehicle Requirement: Not Applicable

Required Qualifications: Completion of post-secondary education (e.g. certificate in office or business administration).

Additional Required Qualifications: 1-3 years working in a medical office or office experience required. Keyboarding skills with a minimum typing speed of 50 wpm (testing required). English language skills in reading, writing and comprehension and effective oral and written communication required. Fundamental understanding of privacy, access and disclosure practices in relation to health information as well as good working knowledge of confidentiality processes required. Intermediate knowledge of MS programs including MS word and Excel in a window based environment. Ability to concentrate on detail for extended periods of time and with multiple interruptions. Ability to prioritize workload to meet established turnaround times. Ability to work with minimal supervision. Ability to work well within a team environment, with all levels of management and multiple teams within all HIM zones. Ability to foster positive interpersonal relationships. Ability to provide a high level of customer service. Ability to make sound decisions using reasoning and judgement. Knowledge of basic office equipment, including fax, photocopier, personal computer, and multi-line telephones. Hospital experience within an HIM setting considered an asset.

Health Information

Act or privacy and confidentiality courses considered an asset.

Preferred Qualifications: Considerable knowledge in AHS processes including timekeeping, e-People, financial reporting, RMS, Connect Care reports, etc. Excellent communication/interpersonal/organizational skills in order to respond to complex requests and circumstances. Ability to complete duties with numerous interruptions and to prioritize and balance workload. Ability to work in a provincial program. Ability to be an effective team