Job Summary

JOB TITLE: Technology Technician

SALARY SCHEDULE: T - 12 month

FLSA: Non-Exempt

REPORTS TO: Coordinator of Technology

TERMS OF EMPLOYMENT:

• Salary and benefits shall be paid consistent with the system's approved compensation plan.
• Length of the work year and hours of employment shall be those established by the system.

QUALIFICATIONS

• High school graduate, or equivalent.
• Prefer formal technical training experience, A+ certification, MSCE,

or CISCO certification.

• Experience with diagnosing, repairing, and solving computer hardware, printer, and software problems.
• Extensive knowledge of Internet applications, database applications, HTML and programming is preferred.
• Experience with office automation applications, Email, Microsoft Office products, or similar software is preferred.
• Prefer experience with student management applications and educational software.
• Must possess a valid Alabama Driver's License.
• Must meet background clearance requirements as specified by Alabama statutes and State Board of Education regulations.

REQUIRED DUTIES AND RESPONSIBILITIES:

• Diagnose and resolve campus network issues, as well as computer hardware and software problems.
• Respond to and manage support requests through a ticketing system or in person, ensuring timely resolution of site-based technical issues.
• Troubleshoot and repair hardware and software problems associated with desktops, laptops, Chromebooks, iPads, printers, and other peripheral devices.
• Assist with the installation of new computer equipment and software.
• Support in the installation, configuration, and maintenance of network infrastructure, including local and wide-area networks (LAN/WAN), file servers, switches, routers, and communication devices.
• Support and maintain network security measures and monitor internet access across the district.
• Assist with user account management in systems such as Active Directory, Google Workspace, and Student Information Systems (SIS).
• Support email systems and directory services for district staff.
• Supervise NetWare Directory Services for school system's local and wide-area-networks.
• Install, configure, image, and deploy new computer equipment and devices.
• Perform routine maintenance on computer systems, including cleaning, testing, and upgrades.
• Install, update, and license software applications for instructional and administrative use.
• Support classroom technology including interactive whiteboards (e.g., SmartBoards), projectors, audio systems, and document cameras.
• Ensure devices are properly configured and operational for state and local online assessments.
• Maintain accurate inventory of hardware, software, and technology assets; assist with audits as needed.
• Assist with data collection and reporting for district and state requirements.
• Process and update technical work orders and repairs, and maintain documentation of services performed.
• Communicate effectively with faculty and staff to provide clear technical instructions and support.
• Provide training and documentation on the proper use of hardware and software.
• Offer technical guidance and recommendations regarding technology needs.
• Work cooperatively with the Technology Coordinator to implement new technologies and support district initiatives.
• Assist in developing and supporting technology training for staff and students.
• Adhere to district technology policies and procedures.
• Maintain data security and confidentiality in accordance with FERPA, COPPA, and other applicable regulations.
• Perform malware removal and ensure system integrity and protection.
• Follow supervisor instructions and complete assigned tasks.
• Perform other duties as assigned by the Technology Coordinator or immediate supervisor.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Effective oral and written communication skills.
• Minimum of three (3) year job experience in relation to this position
• Strong knowledge of troubleshooting Windows and Mac operating systems, iOS (iPads), ChromeOS, and networking principles.
• Physical dexterity, coordination, mobility, and visual acuity to perform the technical tasks assigned.

EVALUATION:

Performance of this job will be evaluated in accordance with the provisions of the Board's policy on evaluation of personnel.

SOURCE: Athens City Schools, Athens, Alabama

EMPLOYEE ACKNOWLEDGEMENT:

I hereby acknowledge receipt of my personal copy of this job description and agree to all duties and responsibilities outlined.

Signature:_____________________________ Date: ______________