9801 Pulaski Hwy., Middle River, MD 21220

Automotive Service Advisor

Excellent Earning Potential - Six Figures Plus!

Top Advisors earn over $12,000 per month!

Great Benefits!

Family Owned Since 1961!

YoY Growth with Customer Pay Orders!

Auto Dealership and CDK Experience Preferred

Top 25 Dealer in the region with increase in customer pay over the past 5 years!

Al Packer’s White Marsh Ford is a GREAT place to have a rewarding career! Our high-volume service department is seeking Service Advisors, with excellent customer service skills, to guide customers through the auto repair and maintenance process and ensure that they are satisfied Enjoy working in our state-of-the-art and climate-controlled facility! The successful candidate must have elite communication skills and be willing to learn the Al Packer way.

We are looking for career-minded individuals only - we hire for life. We have an elite company structure with elite culture. Qualified candidates will be service professionals with excellent written and oral communication skills, willing to learn the proven Al Packer way of doing business. You must possess a winning attitude every day, be excited to serve our customers and work hard to earn a phenomenal living.

We are NOT your average car dealership. 7-time winner of Ford’s most prestigious award, The President’s Award; our culture sets us apart. No energy vampires allowed. Must be a team player with a positive attitude.

We offer:

• Excellent earning potential – six figures plus per year!
• Top Advisors earn over $12,000 per month!
• 401(k) retirement plan
• Health, dental, and vision insurance options
• 5-day work week with rotating Saturdays
• Paid time off and holidays
• Employee discounts on parts, service, and vehicles
• Opportunities for advancement within a wellâ€'established dealership group
• Friendly, and inclusive environment

Responsibilities - Service Advisor:

• Guide customers through the auto repair and maintenance process, advise on service options and costs, schedule service, greet customers, answer questions, offer special promotions, follow vehicle from service bay entry and more.
• Communicate the customer’s requests to the technical team
• Keep customers informed of the progress of their vehicle
• Ensure work is completed to the customer’s satisfaction
• Manage any customer complaints or issues
• Maintain a high level of product knowledge

Requirements - Service Advisor:

• Dealership and CDK experience preferred
• Understands basic vehicle mechanics
• Must be able to work in a high-volume, fast-paced environment
• Professionalism is a must
• Thrives in a fast-paced team environment
• Reliable with a good work ethic and problem-solving skills
• A positive attitude and professional appearance
• Valid driver's license and insurance
• High school diploma or equivalent
• Please upload your resume. Completing the online assessment will grant you priority consideration!
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Pre-employment background checks are required, including MVR, and drug screening.

Why Work for Al Packer’s White Marsh Ford?

We’re not just another dealership - we’re a trusted name in the Baltimore, Bel Air, and Middle River communities. As Baltimore’s only 2017, 2018, 2019, 2022, 2023, 2024 & 2025 President’s Award winner, we pride ourselves on delivering exceptional service and building long-term customer relationships. When you join our team, you’ll be part of a dealership that values integrity, teamwork, and professional growth.

• Family-owned and operated with a strong local reputation
• Modern service facilities and certified technicians
• Supportive leadership and ongoing training
• Opportunities for advancement within a growing organization
• A culture that rewards hard work and celebrates success

We are an Equal Opportunity Employer.

All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.