R10083528 IT Applications Support Analyst (Bilingual French + English) (Open)

Location:

Radnor, PA (Airgas HO) - Digital & IT - Enterprise ApplicationsMontreal, QC - Boul. Ren-Lvesque O (ALC HO) - Digital & IT

How will you CONTRIBUTE and GROW?

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. Airgas is Hiring for a IT Applications Support Analyst which is located in Radnor, PA or Montreal, Quebec !We are looking for you !

• 5+ years of experience
• SAP + ticketing service experience
• Mon-Fri from 10am-7pmET
• Must be bilingual (English/French)
• 85-95CAD/60-70USD
• Hybrid Schedule 3 days a week preferred, open to remote work schedule

Recruiter: Roseanne Khachikyan / . @airliquide. com / 424-#-# Job Summary:

• SAP Applications Support Analyst to provide tier 1 support to SAP application users.
• Provide professional first-level support via email and phone, troubleshooting technical SAP issues for internal customers.
• Log all inquiries in the ticketing system (iSupport), aiming for first-contact resolution, and escalating to Level 2 teams with comprehensive details when needed.
• Manage user access through provisioning, including onboarding new hires, processing status changes, and handling terminations.
• Proactively identify potential major incidents and contribute to continuous improvement by updating the team's knowledge base and standard operating procedures (SOPs).
• Translating documentation and user communications from English to French.
• Support is currently provided via email and phone in English and French.

________________________Are you a MATCH?Required qualifications:

• College degree preferred (Bachelor in IT, business technology) or equal business background/experience
• Experience working on the SAP platform
• Experience working in a ticketing system (iSupport, ServiceNow or similar)

Preferred qualifications

• Experience with user provisioning in SAP (preferred)

Benefits

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.

Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees' dependents, and an Airgas Scholarship Program for dependent children.

Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

Your DIFFERENCES enhance our PERFORMANCE

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

About Airgas

Airgas, an Air Liquide company, is a leading U. S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U. S. suppliers of safety products; and a leading U. S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you'll find a welcoming workplace where you're valued for who you are and where you can fill your potential while growing a fulfilling career - whatever path you choose.

Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act .