As the Service Delivery Manager for Identity & Access Management (IAM) at Airbus, you are the guardian of operational excellence for the company's digital identity product. Your role goes beyond managing tickets to overseeing day-to-day operations, strategic planning, and continuous improvement of the IAM ecosystem. Your mission is to ensure existing services meet strict SLAs and operational standards while developing new self-service tools.

• **Product-Led Service Management Operational Excellence:**
• Supervise the delivery of IAM services to ensure compliance with SLAs and high availability for the Airbus global workforce.
• Utilize data-driven insights to optimize service delivery processes and drive strategic initiatives.
• Maintain and evolve operational policies, procedures, and KPIs to match a modern product SDLC.
• **Strategic Alignment & Risk:**
• Collaborate with Product Managers and Business Units to align IAM operational strategies with organizational objectives.
• Identify and mitigate risks within IAM services to safeguard sensitive Aerospace data and maintain regulatory integrity.
• Manage the impact of technical changes, developing plans for smooth transitions for 130k+ users while minimizing disruptions.
• **Partner & Performance Management:**
• Manage relationships with third-party IAM providers and tool vendors, handling contract negotiations and performance evaluations.
• Ensure contractual compliance and optimize vendor relationships to maximize the value of the IAM toolstack.
• *Qualifications & Experience:**
• Bachelors degree in Engineering (B.Tech) or equivalent with 10+ years of relevant experience.
• Deep mastery of ITIL V3 or V4 (Certification Mandatory) and solid knowledge of ITSM processes (Incident, Problem, and Change Management).
• Proven track record in Service Delivery, Stakeholder Management, and People Management.
• Demonstrated ability to work effectively across international teams, functions, and divisions.

The job at Airbus India Private Limited requires you to consistently ensure on-time delivery and quality of projects, bring innovative cost-effective solutions, and achieve customer satisfaction. Your success will be measured by these metrics, and your commitment to act with integrity is crucial for the company's success, reputation, and sustainable growth. Airbus values workforce diversity and an inclusive working environment, welcoming applications from all backgrounds. Airbus is committed to equal opportunities, and any impersonation of Airbus for monetary exchange during the recruitment process should be reported to hidden_email the Service Delivery Manager for Identity & Access Management (IAM) at Airbus, you are the guardian of operational excellence for the company's digital identity product. Your role goes beyond managing tickets to overseeing day-to-day operations, strategic planning, and continuous improvement of the IAM ecosystem. Your mission is to ensure existing services meet strict SLAs and operational standards while developing new self-service tools.

• **Product-Led Service Management Operational Excellence:**
• Supervise the delivery of IAM services to ensure compliance with SLAs and high availability for the Airbus global workforce.
• Utilize data-driven insights to optimize service delivery processes and drive strategic initiatives.
• Maintain and evolve operational policies, procedures, and KPIs to match a modern product SDLC.
• **Strategic Alignment & Risk:**
• Collaborate with Product Managers and Business Units to align IAM operational strategies with organizational objectives.
• Identify and mitigate risks within IAM services to safeguard sensitive Aerospace data and maintain regulatory integrity.
• Manage the impact of technical changes, developing plans for smooth transitions for 130k+ users while minimizing disruptions.
• **Partner & Performance Management:**
• Manage relationships with third-party IAM providers and tool vendors, handling contract negotiations and performance evaluations.
• Ensure contractual compliance and optimize vendor relationships to maximize the value of the IAM toolstack.
• *Qualifications & Experience:**
• Bachelors degree in Engineering (B.Tech) or equivalent with 10+ years of relevant experience.
• Deep mastery of ITIL V3 or V4 (Certification Mandatory) and solid knowledge of ITSM processes (Incident, Problem, and Change Management).
• Proven track record in Service Delivery, Stakeholder Management, and People Management.
• Demonstrated ability to work effectively across international teams, functions, and divisions.

The job at Airbus India Private Limited requires you to consistently ensure on-time delivery and quality of projects, bring innovative cost-effective solutions, and achieve customer satisfaction. Your success will be measured by these metrics, and your