Staff, Advanced Analytics, CS Safety

The Community You Will Join: 

We are looking for a Staff Advanced Analyst to help Airbnb enable travel for our millions of guests and hosts on our platform. This role will sit under the Advanced Analytics family and support Product and Business leaders within our CS Safety organization.

The Difference You Will Make:

• Data thought partner to product and business leaders across teams through providing insights, recommendations, and enabling data informed decisions 
• Drive day to day analytics and create scalable data tools
• Identify pain points in traveling and hosting and work with product leadership to improve experiences for our guest, host and agent community

In addition, you will leverage Airbnb’s rich and unique data, state-of-art machine learning infrastructure, and other central data science tools to build and grow the measurement capacity within the organization. You will also be deeply involved in the technical details of the various systems we build, and will have the opportunity to collaborate with a strong team of engineers, product managers, designers and operations agents to achieve shared, cross-functional goals to help keep Airbnb’s community safe and trusted. 

• You are passionate about solving complex problems within the Community support domain with data & insights; adding a new perspective to existing solutions and making business decisions based on careful and thoughtful analysis
• You are highly proficient in building and analyzing analytical frameworks, statistical models and experimentation methods to establish and communicate causal relationships
• You are a storyteller who uses complex data and insights to frame narratives to bring others along the journey

A Typical Day: 

• Lead and drive data-driven roadmaps for the CS Safety working groups. Recommend actionable solutions backed by data and metrics to product and operational problems, with the ability to effectively communicate with Product, Operations & Engineering managers of varying technical levels
• Build and own an insights and reporting platform that measures and improves the effectiveness of behaviors, product interfaces, and processes across the CS Safety platform and contact center network
• Perform data modeling of the various entities using tools & frameworks for optimizing community and agent experiences 
• Define and evaluate key metrics in an unstructured problem space including measurement of the ML models that drive product development. Communicating a robust understanding of what moves these metrics and why
• Anticipate emerging safety risks through early-warning indicators, trend analysis, predictive modeling, and scenario planning to assess operational risk
• Influence data-driven decisions across business verticals in day-to-day via business reviews, scorecards, self-serve portal, OKRs and planning among others
• Influence experimentation & measurement strategies; conduct power analyses, define exit criteria, and use statistical models to improve inference. Your expertise in causal inference as well as passion for the subject matter will help you address this unstructured space

Your Expertise:

• A minimum of 10+ years of industry experience in business analytics and a degree (Masters or PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operati