Branch Care Coordinator

How will you CONTRIBUTE and GROW?

Lakeland Respiratory is a Canadian home healthcare subsidiary of Air Liquide, the world leader in gasses, medical technologies and services for Industry and Healthcare. Lakeland empowers patients who have sleep apnea or require home oxygen therapy through ongoing respiratory support and compliance.

Lakeland

is currently recruiting a highly energetic and motivated Branch Care Coordinator for our Bonnyville branch. The Branch Care Coordinator provides support in the branch as it pertains to oxygen, PAP, and related therapeutics and diagnostics.

• Provides customer support by answering incoming calls and placing outbound calls pertaining to sleep apnea treatments, oxygen and other respiratory services. As necessary, contacting referral sources and customers to obtain further information to update and complete the electronic patient file.
• Provides helpful, friendly service to customers by providing general information, and directing telephone and walk-in inquiries to appropriate staff members.
• Assist with sales and maintenance of respiratory products, services, and inventory for the branch.
• Provides

information/literature

to prospective clients.

• Creates walk-in appointments for therapeutics and books follow-up appointments for the branch.
• Provides assistance and answers questions for clients regarding funding programs and insurance requirements.
• Assists healthcare professionals with the completion of necessary administrative functions and documentations.
• Assists in the management of equipment - including warranty, maintenance and repair for internal assets, as well as customer owned medical devices and other

products.

Are you a MATCH?

• College Certificate/Diploma or Equivalent
• 1-2 years of experience in a Call Center or in Office Administration
• Computer literate in Microsoft Office and Google Suite, with strong data entry skills.
• Able to work flexible hours and provide service to our customers for extended hours.
• Valid driver's license

Additional Information

Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

Disclaimer: Please note that the job titles listed on this job posting may differ from those used in our internal job descriptions/position titles. While the titles may vary, the roles and responsibilities remain consistent.