Role Overview
Aegisys Inc is hiring a Senior Help Desk Technician. This is a contract role in CA. Part of Aegisys Inc's Security hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Job description
We are seeking a highly skilled Senior Help Desk Analyst to join our team. This position acts as a senior technical resource that is able to solve complex problems. They act as an escalation point for issues that cannot be resolved by more junior members of the team. The Senior Help Desk Technician identifies, develops, and implements recommendations for process and technical improvements.
Responsibilities
Receive and respond to service desk tickets for internal customers in a timely manner.
Provide IT support and guidance on-site or through remote assistance, telephone, and email in a professional manner.
Participate in the employee onboarding process by setting up new users and ensuring they have appropriate access to the needed hardware and software.
Participate in the employee offboarding process by disabling access and recovering IT Assets.
Install and upgrade software, install hardware and configure systems and applications.
Provide support to users on the usage of new applications or technology.
Monitor progress of outstanding issues and ensure users remain up to date with consistent follow-up.
Perform preventative maintenance on the company's hardware and software.
When required, escalat problems to vendors or senior IT staff to find a solution.
Participate in project initiatives and planning, along with suggesting new strategic innovations.
Participate in rotating on-call schedule for afterhours and weekends.
What we need
Technical diploma or degree, or equivalent work experience. (5 yrs. Experience)
No criminal record
Knowledge of computer hardware, network security protocols and software applications
Exceptional verbal and written communication skills with the ability to present concepts in user-friendly language.
Strong customer service skills
Thrives in a fast-paced work environment, maintains a positive frame of mind and sets an example of professionalism for others.
Strong attention to detail
Proven analytical and problem-solving abilities.
Ability to prioritize and execute tasks under time constraints.
Ability to work independently or as part of a team.
Experience with support ticket management systems would be an asset.
Creation of Documentation and SOP's
Industry Technical Certifications is an asset.
Experience with Endpoint O/S's, All Versions Window and OSX
Endpoint Hardware and Software
Active Directory and Entra AD
Network Infrastructure
Servers
Applications
Cyber and Endpoint security
M365 Administration and Support
Internet Browsers
Mobile Devices and O/S's
Printers
Valid Driver's License and Vehicle
Job Types
Full-time, Fixed term contract
Additional pay
Bonus pay
Benefits
Company events
Dental care
Extended health care
On-site parking
Paid time off
Vision care
Work from home
Flexible language requirement
French not required
Schedule
8 hour shift
Holidays
Monday to Friday
On call
Weekends as needed
Experience
Help desk: 3 years (required)
Ticket management systems: 3 years (required)
Computer hardware: 3 years (required)
Licence/Certification
Driving Licence (required)
Work Location
Hybrid remote in Sudbury, ON P3A 5K6
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Frequently Asked Questions
How do I apply for the Senior Help Desk Technician position at Aegisys Inc?
Use the Apply button above to submit your application directly to Aegisys Inc. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Senior Help Desk Technician position at Aegisys Inc located?
This position is based in CA. Aegisys Inc has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Senior Help Desk Technician at Aegisys Inc earn?
Aegisys Inc has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Senior Help Desk Technician role at Aegisys Inc posted?
This role was posted on April 3, 2026 (66 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
How much experience does the Senior Help Desk Technician role at Aegisys Inc require?
This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. Aegisys Inc lists their specific requirements in the description below, so review the must-have qualifications closely before applying.
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