Operations and Project Coordinator

**Location**: 2001 Sheppard Avenue East, Suite 200, North York,

• *Employment Type**: Full-time On-site
• *Start Date**: August 2025
• *Role Overview
• Operations and Project Coordinator**
• *ADR Chambers is seeking a highly organized, detail-oriented, and tech-savvy professional** to support both the daily operations of our office and the smooth functioning of our legal tech platform. This role blends front-of-house reception and administrative coordination with hands-on involvement in internal projects and technology-driven initiatives.

You will play a key role in maintaining data integrity, triaging support issues, performing QA on new platform releases, and assisting in the management of a growing customer base through self-serve tools. This is an ideal opportunity for someone who thrives in a fast-paced environment and is comfortable navigating both operational logistics and digital systems.

• *Key Responsibilities**:
• *Product Tech Support**
• Monitor and respond to user support requests (e.g., login issues, UI bugs).
• Perform QA testing and manage internal test cases.
• Maintain accurate legal data tagging and case entry.
• Support customer onboarding, renewals, and self-serve sales workflows.
• Collaborate on platform improvements, documentation, and grant materials
• Triage support tickets & run QA tests
• Keep documentation & workflows up to date
• Provide scheduling, collateral, and follow-up support for the Director and inbound sales
• Capture support insights, update the knowledge base, and coordinate with external vendors/consultants.
• *Administrative and Reception Duties**
• Serve as the first point of contact for visitors and incoming calls, ensuring a professional and welcoming experience.
• Manage inboxes, mail, couriers, scheduling, meeting room bookings, and general office communications.
• Maintain office supplies, kitchen inventory, and general tidiness of shared spaces.
• Support internal communications and documentation for the Director of Operations and broader leadership team.
• Assist with onboarding logistics for new hires and coordination of company-wide communications and events.
• Provide Marketing support
• Other duties as assigned
• *Qualifications and Experience**
• A post-secondary degree from a recognized university; coursework or extracurricular experience in business administration, communications, legal studies, or a related field is an asset.
• Strong written and verbal communication skills, with the ability to communicate professionally with both internal and external stakeholders.
• Demonstrated organizational and time-management skills through academic projects, volunteer work, internships, or part-time employment.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint); familiarity with project or task management tools (e.g., Trello, Zendesk, or similar) is an asset.
• A high degree of discretion, integrity, and professionalism when handling confidential or sensitive information.
• Ability to manage multiple tasks, prioritize effectively, and remain composed under pressure in a fast-paced environment.
• A proactive, resourceful mindset and willingness to learn new systems, tools, and processes.
• *Nice-to-Have**
• First Aid & CPR training
• Health and Safety training
• Understanding of legal field/mediation/arbitration
• Experience in legal, SaaS, or product support environments.Process and invoice online and phone registrations & provide weekly reports for our training division

Join a fast-growing, mission-driven team working at the intersection of tech, law, and data. No coding required just strong systems thinking and a proactive mindset.

• *Job Types**: Full-time, Permanent

Pay: $55,000.00 per year

• *Benefits**:
• Casual dress
• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site childcare
• On-site gym
• On-site parking
• Vision care
• *Language**:
• English (required)

Work Location: In person