Customer Service Representative-Fully Remote
ADF MedicalRole Overview
ADF Medical is hiring a mid-level Customer Service Representative-Fully Remote. This is a part-time role in Indianapolis. The posted range is $70k to $100k. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
JOB OPENING — Customer Service Representative (Fully Remote) ADF Medical Services Inc.
We're hiring a dedicated and enthusiastic Fully Remote Customer Service Representative to deliver outstanding support to our patients and clients from anywhere. If you're a great communicator with a caring attitude and a passion for helping people — we want you on our team.
Role: Customer Service Representative (Fully Remote)
Department: Customer Support & Patient Services
Location: Fully Remote 🕐 Type: Full-Time / Part-Time
Requirements
What You'll Do
- Handle patient and client inquiries via phone, email, and chat channels
- Provide accurate and helpful information on services, appointments, billing, and general support
- Resolve customer concerns and complaints with empathy and professionalism
- Document all interactions accurately in our CRM and support systems
- Follow up with patients and clients to ensure full resolution and satisfaction
- Escalate complex or sensitive issues to the appropriate department promptly
- Maintain strict patient confidentiality in accordance with HIPAA guidelines
- Meet and exceed customer satisfaction targets and service quality standards
Benefits
What We Offer
- Competitive pay
- Health, dental & vision benefits (full-time employees)
- Paid time off & paid holidays
- Flexible scheduling options
- 100% remote — work from anywhere
- Supportive and collaborative remote team environment
- Career growth and advancement opportunities within ADF Medical Services
Frequently Asked Questions
How do I apply for the Customer Service Representative-Fully Remote position at ADF Medical?
Use the Apply button above to submit your application directly to ADF Medical. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Service Representative-Fully Remote position at ADF Medical located?
This position is based in Indianapolis. ADF Medical has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
How much does the Customer Service Representative-Fully Remote role at ADF Medical pay?
ADF Medical has posted a compensation range of $70k to $100k for this position. Final offers typically vary based on candidate experience, location, and internal salary bands.
When was the Customer Service Representative-Fully Remote role at ADF Medical posted?
This role was posted on April 24, 2026 (51 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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