Service Desk Support

Key Responsibilities:

• Handle incoming technical support requests through voice, email, and chat.
• Use ticketing tools like ServiceNow to log and track incidents and service requests.
• Perform basic troubleshooting and configuration for hardware, software, and network issues.
• Escalate unresolved issues to appropriate teams while maintaining ownership until resolution.
• Adhere to defined processes, documentation, and SLA timelines.

Skills: Incident Handling, Ticketing Tools, Technical Voice Process, Servicenow

Experience: 1.00-2.00 Years