Technical Account Manager - Infrastructure Security

Technical Account Manager (Infrastructure Security) - Adaptive Automation Technologies Inc.

Location : Mumbai (Onsite) | Reports to Founder & CEO

Industry : Cybersecurity SaaS

Why this role

This is not a traditional customer success role.

You’ll be the technical face of Adaptive post-sale — working directly with DevOps, Security, and Engineering teams to deploy, operationalize, and scale our product inside some of India’s fastest-growing companies.

You will directly influence expansion, retention, and long-term customer success.

If you enjoy being hands-on with infrastructure and solving real security problems, this role puts you at the center of it.

Adaptive is a venture-backed cybersecurity startup backed by leading global investors and seeing strong customer traction. We work with companies including Lenskart, CoinDCX, PolicyBazaar, M2P FinTech, Slice, and more.

What you’ll do

• Own the post-sales technical relationship for enterprise customers
• Lead onboarding and deployments across cloud, databases, VMs, and Kubernetes
• Work hands-on with DevOps and SRE teams in production environments
• Troubleshoot issues across IAM, networking, secrets, and access workflows
• Drive adoption and measurable security and compliance outcomes
• Run technical reviews with engineering and security stakeholders
• Spot expansion opportunities and partner with the AE on commercial motions
• Act as the voice of the customer to Product and Engineering

Who you are

• 5–10 years in a technical, customer-facing role (TAM, Solutions Engineer, DevOps, Security Engineering, or similar)
• Strong hands-on DevOps background
• Comfortable with: AWS / Azure / GCP, Kubernetes, Databases like Postgres, MySQL, MongoDB
• Strong understanding of infrastructure security
• Able to debug real production issues
• Clear communicator with high ownership and comfort in fast-moving environments