Aditya Birla Health Insurance/ Branch Manager

Job Description

Job Title: Branch Manager – Agency Channel (Insurance)

Role Overview

The Branch Manager – Agency Channel is responsible for driving business growth through the agency distribution model by recruiting, training, and managing insurance advisors. The role focuses on achieving premium targets, building a high-performing agency force, ensuring compliance, and strengthening the company’s market presence within the assigned branch territory.

Key Responsibilities

Agency Development & Recruitment

• Recruit, onboard, and develop insurance advisors/agents as per company norms
• Build a productive and sustainable agency network
• Conduct regular agent activation and engagement initiatives

Business Growth & Sales

• Drive new business premium (NBP) and renewal targets through the agency channel
• Ensure achievement of branch-wise revenue, productivity, and persistency targets
• Plan and execute local sales campaigns and promotional activities

Training & Capability Building

• Train advisors on insurance products, sales techniques, and compliance standards
• Conduct joint sales calls, field coaching, and performance reviews
• Develop future leaders from within the agency force

Team & Branch Management

• Lead and manage Agency Managers / Development Managers
• Monitor daily branch performance and advisor productivity
• Ensure optimal utilization of branch resources

Customer Service & Retention

• Ensure high-quality customer onboarding and service delivery
• Handle escalations related to advisors, customers, and policy servicing
• Improve persistency, renewal collection, and customer satisfaction

Compliance & Governance

• Ensure adherence to IRDAI regulations and company policies
• Maintain accurate documentation, MIS reporting, and audits
• Promote ethical selling and risk control practices

Key Skills & Competencies

• Strong leadership and people management skills
• Proven sales and business development expertise
• Ability to recruit, motivate, and retain advisors
• Good understanding of insurance products and regulations
• Excellent communication, negotiation, and analytical skills

Eligibility Criteria

• Graduate/Postgraduate in any discipline
• 6–10 years of experience in insurance sales, preferably in Agency Channel
• Minimum 2–4 years of team handling experience
• Local market knowledge preferred

Key Performance Indicators (KPIs)

• New Business Premium (NBP) achievement
• Active advisor count and productivity
• Persistency and renewal ratios
• Branch profitability and compliance score