Assistant Service Manager Auto Repair Shop

Please Read The Complete Description Before Applying

Assistant Service Manager (Automotive) – Growth to Partner Opportunity

Company: Active Green+Ross

Location: 1750 Danforth Ave, Toronto

Job Type: Full-Time, Permanent

Pay: $55,000 – $70,000 base + performance bonus ($70,000 – $95,000+)

Why This Role Is Different

We operate 5 high-volume automotive repair shops in the GTA and are actively expanding. This role is designed for someone who wants to move beyond being “just a service advisor” and grow into a Service Manager → Partner within our operation.

You will be trained and evaluated based on real business metrics, not just attendance.

Responsibilities

• Automotive service advising, estimating, and repair sales
• Manage repair orders, workflow, and technician productivity
• Improve ARO (Average Repair Order), Car Count, and Gross Profit
• Deliver strong customer service and retention
• Handle escalations and build long-term client relationships
• Support shop operations, scheduling, and team coordination
• Work closely with management on performance tracking and reporting

Compensation Structure

Base Salary:

• $55,000 – $70,000 (based on experience)

Monthly Bonus Structure:

• ARO Bonus: Tiered increases when shop ARO exceeds target
• Car Count Bonus: Based on maintaining/growing monthly volume
• Gross Profit Bonus: % of GP above baseline targets
• Store Performance Bonus: Additional team-based incentives

Growth Path

We don’t hire for positions — we build operators. Our current partners started working as Technician/ Assistant Managers at some point in the past.

Step 1: Assistant Service Manager

Step 2: Service Manager (run a location independently)

Step 3: Internal Partner Opportunity (profit-sharing / leadership role)

We have already grown through internal promotions and technician-to-partner pathways. This is a real track, not a promise.

Requirements

• Minimum 3 years experience as a Service Advisor or Service Manager in an automotive repair shop
• Strong knowledge of automotive maintenance and repair services
• Proven ability to sell and explain repairs confidently
• Experience with shop software (Protractor, AutoLeap, or similar)
• Comfortable working in a fast-paced, high-volume environment
• Please include 'Apply Manager' in the subject of your email
• Must understand or be willing to learn shop performance metrics (ARO, GP, car count)

Who This Is NOT For

• No automotive experience
• Looking for a slow or low-pressure environment
• Not comfortable with sales or performance targets
• Job-hoppers without measurable results

Who This IS For

• Someone who wants to run a shop, not just work in one
• Competitive, numbers-driven, and customer-focused
• Strong communicator who can build trust and close sales
• Looking for long-term growth and leadership

How to Apply

Email to 1750mgr[at]activegreenross[dot]com

Please submit your resume along with a brief summary of your experience in automotive service advising or management. Only candidates with verifiable automotive service advisor/manager experience will be contacted.

Job Types: Full-time, Permanent

Pay: $50,000.00-$70,000.00 per year

Benefits

• Dental care
• Life insurance
• On-site parking
• Vision care

Ability to commute/relocate:

• Toronto, ON M4C 1H8: reliably commute or plan to relocate before starting work (required)

Application question(s):

• What was your average repair order (ARO) at your last shop?
• What was your monthly car count at your location?
• What was your role in improving sales or gross profit?
• Which shop management systems have you used?
• Why are you interested in a growth/partner-track role instead of a standard job?
• How many years of experience do you have as a Service Advisor or Manager in an automotive repair shop?

Licence/Certification:

• Driving Licence (required)

Work Location: In person