Production Systems Support Engineer Fulltime FTE Remote 2

TitleFIS Quantum/Echos Production Support Service Engineer DurationFulltime Permanent / FTELocationDallas, TX (Remote)Primary Skills5+ years' experience with FIS Quantum and Echos treasury management systems.Secondary Skills

Proficiency in Oracle/SQL Server database concepts and SQL query authoring.

We are seeking a skilled Service Engineer to provide comprehensive production support for FIS Quantum, FIS Echos, and SWIFT systems, with a focus on integration with Oracle Fusion.

Intercompany, General Ledger and Cash Management. This role requires both financial systems expertise and technical troubleshooting capabilities to ensure seamless treasury operations.

Key Responsibilities: Financial Systems Support

• Provide end-to-end support for FIS Quantum and Echos treasury management systems.
• Maintain static data within the Quantum environment to ensure system integrity.
• Troubleshoot, fix, and author Enterprise Workflow Framework (EWF) in Quantum including reports and action-based triggers.
• Identify and resolve interface issues with bank statements and cashflows.
• Configure, troubleshoot, and fix Cash Xplorer functionality.
• Support core treasury processes including In-House Banking (IHB), Cash forecasting, and Intercompany Settlement.
• Learn internal systems to provide comprehensive end-to-end support to users.
• Receive, analyze, and prioritize related support tickets.
• Provide timely solutions to users.
• Document resolution steps and knowledge base articles.
• Support system upgrades and patches.
• Monitor system performance and recommend improvements.

Technical Operations

• Apply strong Oracle/SQL Server database expertise to maintain system performance.
• Author and optimize SQL queries for data extraction and reporting.
• Apply working knowledge of the Quantum data model to troubleshoot complex issues.
• Work with Golden Gate and Datapipelines technologies for data integration.
• Support integration points between FIS systems and Oracle Fusion AGIS/GL modules.
• Utilize FIS ticketing system to manage and track support requests.

Governance & Compliance

• Maintain SOPs, process documentation, and impact assessments for system updates.
• Assess readiness for Quarterly Cloud Updates including regression testing to ensure business continuity.
• Ensure financial data accuracy, SOX compliance, and internal control adherence.
• Participate in change management processes to minimize operational disruptions.

Required Qualifications

• 5+ years' experience with FIS Quantum and Echos treasury management systems.
• Hands-on experience in static data maintenance within financial applications.
• Proficiency in Oracle/SQL Server database concepts and SQL query authoring.
• Experience authoring, troubleshooting and fixing Enterprise Workflow Framework (EWF) in Quantum.
• Knowledge of treasury processes including In-House Banking, Cash forecasting, and Intercompany Settlement.
• Familiarity with bank statements and cashflow interfaces.
• Experience with Cash Xplorer configuration and troubleshooting.
• Working knowledge of Golden Gate and Datapipelines technologies.
• Understanding of SOX compliance requirements for financial systems.
• Experience with FIS support tools including the FIS ticketing system.
• This role requires a blend of financial systems knowledge and technical troubleshooting skills to maintain critical treasury management systems and provide exceptional support to business Users.