Patient Care Coordinator/Front Office Admin

This Isn’t Just a Front Desk Job; It’s a Critical Role in Patient Care, Practice Flow, and Helping People Feel Seen and Supported.

Whether a patient is calling for the first time or checking in for their tenth visit, you are the voice who makes them feel welcomed, remembered, and supported.

At Accelerate Physical Therapy in Ashburn, VA, that voice could be yours.

We are a people-centered, innovative clinic focused on pelvic floor therapy, orthopedics, and preventative wellness. Our mission is rooted in a holistic, root-cause approach to care so clients can restore function, build resilience, age gracefully, and thrive long term.

We are looking for a Patient Care Coordinator who brings warmth, focus, and confidence to every interaction. Someone who does not just schedule appointments, but creates calm in the middle of confusion. Someone who does not just answer phones, but becomes the reason patients stay committed to their plan of care.

This role is not about punching the clock. It is about being the operational heartbeat of a clinic that believes healing starts before the first visit.

Why This Role Matters

You will be the first impression and the lasting one.

From that first nervous phone call to the final checkout, you guide patients through every step of their journey.

You are the one who:

• Explains what comes next
• Makes insurance make sense
• Helps patients commit to their care
• Keeps the clinic running smoothly
• Creates an experience that feels personal, not transactional

As we grow, we need someone who thrives in responsibility, enjoys problem-solving, and takes pride in optimizing both patient experience and front office systems.

What You’ll Do:

New Patient Conversions and Scheduling

• Convert incoming inquiries and referrals into scheduled evaluations
• Respond quickly and confidently to new leads
• Own the process of turning interest into commitment
• Build and maintain a strong schedule that supports full plan-of-care completion

Insurance and Financial Coordination

• Verify benefits and obtain authorizations
• Clearly explain deductibles, copays, and coverage
• Collect payments professionally at check-in and check-out

Case Management and Data Accuracy

• Maintain accurate EMR documentation
• Track reports and front office metrics
• Keep patient charts organized and complete

Front Office Operations

• Greet every patient like a VIP
• Monitor the schedule and communicate with the clinical team
• Reduce cancellations and improve compliance through proactive follow-up
• Support ongoing marketing and social media activity

This is a high-volume outpatient environment. You will multitask. You will problem-solve. You will adapt quickly.

If you love that kind of pace, you will thrive here.

You’re a Great Fit If You

• Have 1+ years of front desk, PCC, or admin experience in PT, chiro, or healthcare setting
• Communicate with clarity, warmth, and confidence, especially on the phone
• Enjoy solving problems and researching solutions when others get stuck
• Are comfortable discussing services and helping patients commit to care
• Can manage multiple moving parts without losing your composure
• Love learning, growing, and taking ownership
• Want to be part of a long-term vision, not just another job

If you see a wall and immediately think, I can figure this out, you will fit right in.

What’s In It for You

Pay: $18.50 to $21.50 per hourSchedule: Full-time, Monday through FridayLocation: Ashburn, VA 20148Work Setting: In person, transitioning from initial virtual setup into our new commercial space

Benefits Include:

• Paid Time Off
• Paid Training
• Opportunities for Advancement
• Growth path as the company expands
• A collaborative, team-first culture

We are committed to creating a long-term working relationship. This is a role where your growth can expand alongside the clinic.

Why Join Accelerate Physical Therapy?

We are not corporate. We are personal.

We believe great outcomes start at the front desk. That is why we invest in the people who make patients feel welcome, respected, and cared for, starting with you.

We are scheduling interviews now and moving quickly.

This is a rare opportunity to get in early at a fast-growing private practice and grow with it.

If you want a role where:

• Your effort is noticed
• Patients feel your impact
• You have real upward mobility

Apply today and let’s talk.

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Expected hours: 40 per week

Benefits

• Opportunities for advancement
• Paid time off
• Paid training

Application Question(s):

• How many years of front desk or patient care coordinator experience do you have in a healthcare setting?
• Are you familiar with working with EMR and billing systems?
• Do you have experience handling Insurance Authorizations, collecting co-pays etc.?
• Do you have experience contacting patients/leads and converting them into scheduled evaluations/consultations? Please describe.
• Are you comfortable using proven sales language to support plan-of-care conversions, or open to learning?

Work Location: In person