Technical Support Specialist Hybrid

Join ABB as a Technical Support Specialist in a hybrid work model. Provide expert assistance to customers, ensuring timely resolution of complex technical cases and achieving high customer satisfaction. Reporting to the Commercial Operations Manager, you will engage in technical support for Motion Drive Products.

In this role, you will analyze technical problems, assist with VFD and PLC issues, and ensure a superior customer experience. Collaborate with the account team to identify improvement opportunities while maintaining quality standards. Key Responsibilities:

• Execute support work to align with customer expectations
• Communicate effectively about urgency and care
• Deliver solutions to enhance customer satisfaction
• Analyze technical issues using remote connections
• Prepare customer documentation and reports Requirements:
• Degree in Electrical or Electronics Engineering
• Minimum 5 years in VFDs and PLC
• High customer focus with strong problem-solving skills
• Proficiency in Microsoft Office and Power Platform
• Bilingual in French and English required Elevate customer support quality and satisfaction by becoming a Technical Support Specialist at ABB.