I.T. Field Service Technician- Remote Work

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

Service Manager

ABB Smart Power is a global technology leader, with products and solutions that make power supplies smart, connected and protected. Its intelligent products and solutions make power more competitive by improving the energy efficiency, productivity, and reliability of almost any operation

The Field Service Engineer/Technologist will provide technical and business leadership to support customer's power delivery needs.

The person will have a high level of technical and mechanical expertise regarding Critical Power products, be capable of planning, leading, and executing power delivery work with the highest level of safety & environmental compliance, understand business profitability, and develop great customer relationship.

The work model for the role is: Remote (On the jobsite)

Applying safety rules and safe practices, as well as environmental responsibilities during all service activities.

Performing installations, maintenance, and repairs on equipment, ensuring optimal performance and customer satisfaction.

Leading Health, Safety, and Environment (HSE) activities at customer sites and reporting unsafe practices and incidents to ensure a safe working environment.

Identifying new service business opportunities in close cooperation with customers and ABB teams.

Delivering high-quality technical support and service to our customers.

Coaching technicians and engineers, and supervising complex site activities and developing, mentoring, and providing technical guidance to colleagues. Acting as a trainer when needed, for both team members and customers.

Engineer or Certified Electrical Technologist with Electrician certification, with 5 years + experience in a service organization

This role requires strong hand-on power delivery service, technical and mechanical skill, leadership, business acumen and highly effective communication skills

Test, commission, program, troubleshoot, repair, upgrade, retrofit and install Power Protection equipment like UPS, PDU and STS

Using specific tools, do report for each customer visit by equipment to have the trackability

Review and prepare MOP, preventive maintenance, etc.

Monitor / follow-up the fleet using software tools like IUPS-Guards.

Develop service work scope and assist with estimates for proposal activities

Identify and implement cost and process improvement and standardization to continuously improve cost productivity.

Reach out to customers to grow service opportunities & suggest recommendations. Work closely with our sales team to maintain, develop and expend customer base

You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. ABB may utilize Artificial Intelligence (AI)-enabled tools as part of its recruitment and selection processes. These tools are used solely to support and enhance decision-making; Employment Equity & Inclusion Statement (Canada)

As an Employment Equity Employer, we are committed to fostering an inclusive and diverse workplace. We actively support the principles of the Employment Equity Act and strive to build a workforce that reflects Canada's diversity, including:

• Women
• Indigenous Peoples
• Persons with disabilities

ABB is committed to providing reasonable accommodations to applicants with disabilities. If you require accommodation during any stage of the recruitment process, we encourage you to let us know.