Senior Director, Data and Application Engineering

<p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 1">Overview</span></span></strong><span data-ccp-props="{&quot;335559738&quot;:320,&quot;335559739&quot;:160}">&nbsp;</span></p> <p><span data-contrast="auto">We are seeking a highly strategic and execution-focused Sr Director, Data and Application Engineering to lead a broad portfolio of technical teams driving the organization's most critical engineering initiatives. Reporting directly to the Chief Technology Officer (CTO), this leader will oversee four core practice areas — DevOps, Application Development, Data Engineering, and Internal AI Development — and will be responsible for aligning these teams to deliver on the department's strategic goals.</span><span data-ccp-props="{&quot;335559739&quot;:100}">&nbsp;</span></p> <p><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span><span data-contrast="auto">As a 1,000-person Managed Services Provider (MSP) serving financial services and healthcare clients, we&nbsp;operate&nbsp;in highly regulated environments that demand secure, compliant, and reliable engineering practices. This leader will ensure all teams&nbsp;operate&nbsp;with the rigor, velocity, and collaboration&nbsp;required&nbsp;to build enterprise-grade platforms and solutions.</span><span data-ccp-props="{&quot;335559739&quot;:100}">&nbsp;</span></p> <p><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span><strong><span data-contrast="none"><span data-ccp-parastyle="heading 1">Reporting Structure</span></span></strong><span data-ccp-props="{&quot;335559738&quot;:320,&quot;335559739&quot;:160}">&nbsp;</span></p> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Reports to: Chief Technology Officer (CTO)</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Direct Reports: Engineering leads across DevOps, Application Development, Data Engineering, and AI Development</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <p><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 1">Teams Overseen</span></span></strong><span data-ccp-props="{&quot;335559738&quot;:320,&quot;335559739&quot;:160}">&nbsp;</span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">DevOps</span></span></strong><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:120}">&nbsp;</span></p> <p><span data-contrast="auto">Responsible for the infrastructure, CI/CD pipelines, and internal automation capabilities of the organization. This team supports development velocity, reliability, and the continued expansion of automation tooling across internal operations.</span><span data-ccp-props="{&quot;335559739&quot;:100}">&nbsp;</span></p> <p><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">Application Development</span></span></strong><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:120}">&nbsp;</span></p> <p><span data-contrast="auto">Owns the design, development, and ongoing maintenance of internally built applications — most notably the Abacus portal — and supports service delivery initiatives including development and configuration work within ServiceNow.</span><span data-ccp-props="{&quot;335559739&quot;:100}">&nbsp;</span></p> <p><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">Data Engineering</span></span></strong><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:120}">&nbsp;</span></p> <p><span data-contrast="auto">Leads the architecture, construction, and operation of the organization's enterprise data platform, enabling reliable, governed, and scalable data infrastructure across business units.</span><span data-ccp-props="{&quot;335559739&quot;:100}">&nbsp;</span></p> <p><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">Internal AI Development</span></span></strong><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:120}">&nbsp;</span></p> <p><span data-contrast="auto">Drives the development and deployment of AI-powered tools and agents that deliver measurable efficiency gains across the organization. Partners with internal stakeholders to&nbsp;identify, prioritize, and implement AI solutions aligned to business needs.</span><span data-ccp-props="{&quot;335559739&quot;:100}">&nbsp;</span></p> <p><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 1">Departmental Goals</span></span></strong><span data-ccp-props="{&quot;335559738&quot;:320,&quot;335559739&quot;:160}">&nbsp;</span></p> <p><span data-contrast="auto">This role is accountable for organizing and directing all four teams toward the following high-level department&nbsp;objectives:</span><span data-ccp-props="{&quot;335559739&quot;:100}">&nbsp;</span></p> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Build and mature the organization's enterprise data platform to support scalable, governed, and insight-ready data infrastructure</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Assist&nbsp;the service delivery team with the continued development and configuration of ServiceNow to improve ITSM capabilities and operational workflows</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Expand and integrate the DevOps team's scope to encompass internal automation initiatives, reducing manual effort and improving engineering efficiency across the organization</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Own&nbsp;the roadmap, development, and ongoing evolution of the internally developed Abacus portal</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Collaborate with internal stakeholders to&nbsp;identify, prioritize, and deliver AI solutions that drive organizational efficiency and support strategic business outcomes</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <p><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 1">Key Responsibilities</span></span></strong><span data-ccp-props="{&quot;335559738&quot;:320,&quot;335559739&quot;:160}">&nbsp;</span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">Strategic Leadership &amp; Team Alignment</span></span></strong><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:120}">&nbsp;</span></p> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto">Partner with the CTO to define and execute the engineering department's strategy across all four practice areas</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="auto">Develop and&nbsp;maintain&nbsp;a unified engineering roadmap that balances platform investment, product delivery, and operational improvement</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="10" data-aria-level="1"><span data-contrast="auto">Establish cross-team priorities, resource allocation, and delivery cadences aligned to departmental goals</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="11" data-aria-level="1"><span data-contrast="auto">Serve as an escalation point and executive sponsor for critical engineering initiatives</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <p><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">DevOps &amp; Automation</span></span></strong><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:120}">&nbsp;</span></p> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="12" data-aria-level="1"><span data-contrast="auto">Oversee the reliability, scalability, and continuous improvement of infrastructure and CI/CD tooling</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="13" data-aria-level="1"><span data-contrast="auto">Drive the expansion of the DevOps practice into internal automation —&nbsp;identifying&nbsp;and implementing automation opportunities that reduce toil and increase throughput</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="14" data-aria-level="1"><span data-contrast="auto">Ensure engineering teams&nbsp;operate&nbsp;with modern DevOps practices including infrastructure-as-code, observability, and automated testing</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <p><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">Application Development &amp; Platform Ownership</span></span></strong><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:120}">&nbsp;</span></p> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="15" data-aria-level="1"><span data-contrast="auto">Own the technical direction and delivery roadmap for the Abacus portal, ensuring it meets evolving business requirements</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="16" data-aria-level="1"><span data-contrast="auto">Partner with the service delivery team to support ServiceNow development and configuration needs</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="17" data-aria-level="1"><span data-contrast="auto">Champion engineering best practices including code quality, security, and maintainability across all application development efforts</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <p><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">Data Engineering &amp; Enterprise Data Platform</span></span></strong><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:120}">&nbsp;</span></p> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="18" data-aria-level="1"><span data-contrast="auto">Lead the build-out of the organization's enterprise data platform, ensuring it is scalable, governed, and fit for enterprise use</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="19" data-aria-level="1"><span data-contrast="auto">Ensure data pipelines, storage, and access patterns are designed for reliability and compliance in regulated industries</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="20" data-aria-level="1"><span data-contrast="auto">Collaborate with business stakeholders to ensure the platform supports analytics, reporting, and AI/ML workloads</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <p><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">AI Development &amp; Innovation</span></span></strong><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:120}">&nbsp;</span></p> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="21" data-aria-level="1"><span data-contrast="auto">Lead the design, development, and rollout of internal AI agents and automation tools</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="22" data-aria-level="1"><span data-contrast="auto">Work directly with internal stakeholders to surface efficiency opportunities addressable through AI</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="23" data-aria-level="1"><span data-contrast="auto">Ensure AI solutions are scalable, secure, and compliant with regulatory requirements (e.g., HIPAA, financial data controls)</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="24" data-aria-level="1"><span data-contrast="auto">Oversee integration of AI systems with existing platforms and workflows</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="25" data-aria-level="1"><span data-contrast="auto">Serve as a subject matter expert on AI trends, tools, and best practices relevant to the MSP and regulated services space</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <p><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">People Leadership &amp; Culture</span></span></strong><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:120}">&nbsp;</span></p> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="26" data-aria-level="1"><span data-contrast="auto">Build, mentor, and develop high-performing engineering teams across all four practice areas</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="27" data-aria-level="1"><span data-contrast="auto">Establish consistent engineering standards, development practices, and delivery governance</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="28" data-aria-level="1"><span data-contrast="auto">Foster a culture of accountability, collaboration, innovation, and continuous improvement</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="29" data-aria-level="1"><span data-contrast="auto">Attract and&nbsp;retain&nbsp;top engineering talent; support career development at all levels</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <p><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">Metrics, Reporting &amp; Governance</span></span></strong><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:120}">&nbsp;</span></p> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="30" data-aria-level="1"><span data-contrast="auto">Define and track KPIs across teams (e.g., deployment frequency, platform uptime, data quality, AI adoption, development velocity)</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="31" data-aria-level="1"><span data-contrast="auto">Regularly report progress, risks, and outcomes to the CTO and executive leadership</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="32" data-aria-level="1"><span data-contrast="auto">Ensure all engineering practices meet governance, compliance, and security standards for regulated environments</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <p><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 1">Qualifications</span></span></strong><span data-ccp-props="{&quot;335559738&quot;:320,&quot;335559739&quot;:160}">&nbsp;</span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">Required</span></span></strong><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:120}">&nbsp;</span></p> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="33" data-aria-level="1"><span data-contrast="auto">12+ years of experience in software engineering, data engineering, DevOps, or related technical disciplines</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="34" data-aria-level="1"><span data-contrast="auto">7+ years in progressive engineering leadership roles, including managing managers or multi-team organizations</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="35" data-aria-level="1"><span data-contrast="auto">Demonstrated experience overseeing multiple, diverse technical teams simultaneously</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="36" data-aria-level="1"><span data-contrast="auto">Proven&nbsp;track record&nbsp;of delivering enterprise-scale platforms and applications in production environments</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="37" data-aria-level="1"><span data-contrast="auto">Experience working in regulated industries such as financial services, healthcare, or similar</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="38" data-aria-level="1"><span data-contrast="auto">Strong ability to translate business&nbsp;objectives&nbsp;into technical strategy and measurable delivery outcomes</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="39" data-aria-level="1"><span data-contrast="auto">Excellent executive communication and stakeholder management skills</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <p><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">Preferred</span></span></strong><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:120}">&nbsp;</span></p> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="40" data-aria-level="1"><span data-contrast="auto">Experience within a Managed Services Provider (MSP) or services-based technology organization</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="41" data-aria-level="1"><span data-contrast="auto">Familiarity with ITSM platforms, particularly ServiceNow development and configuration</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="42" data-aria-level="1"><span data-contrast="auto">Hands-on background in one or more of: data platform architecture, AI/ML engineering, or DevOps automation</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="43" data-aria-level="1"><span data-contrast="auto">Experience with AI governance, risk management, and compliance frameworks</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="44" data-aria-level="1"><span data-contrast="auto">Exposure to enterprise data platform design (e.g., data lakes,&nbsp;lakehouses, data mesh architectures)</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <p><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 1">Key Competencies</span></span></strong><span data-ccp-props="{&quot;335559738&quot;:320,&quot;335559739&quot;:160}">&nbsp;</span></p> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="45" data-aria-level="1"><span data-contrast="auto">Strategic vision balanced with pragmatic execution</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="46" data-aria-level="1"><span data-contrast="auto">Cross-functional collaboration and executive stakeholder management</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="47" data-aria-level="1"><span data-contrast="auto">Organizational design and team development across multiple disciplines</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="48" data-aria-level="1"><span data-contrast="auto">Data-driven decision-making and outcomes orientation</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="49" data-aria-level="1"><span data-contrast="auto">Clear, compelling communication with both technical and non-technical audiences</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="50" data-aria-level="1"><span data-contrast="auto">Ability to lead through ambiguity in a fast-paced, evolving environment</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <p><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 1">Success Metrics (First 12–18 Months)</span></span></strong><span data-ccp-props="{&quot;335559738&quot;:320,&quot;335559739&quot;:160}">&nbsp;</span></p> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="51" data-aria-level="1"><span data-contrast="auto">Enterprise data platform foundation is architected, resourced, and delivering initial capabilities</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="52" data-aria-level="1"><span data-contrast="auto">ServiceNow development backlog is structured, prioritized, and progressing in partnership with service delivery</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="53" data-aria-level="1"><span data-contrast="auto">DevOps automation initiatives are&nbsp;identified, scoped, and&nbsp;delivering&nbsp;measurable efficiency gains</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="54" data-aria-level="1"><span data-contrast="auto">Abacus portal roadmap is owned, communicated, and actively progressing</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="55" data-aria-level="1"><span data-contrast="auto">At least 2–3 AI solutions are deployed and delivering measurable business value</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="56" data-aria-level="1"><span data-contrast="auto">All four engineering teams&nbsp;operate&nbsp;with clear charters, goals, and delivery metrics</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="57" data-aria-level="1"><span data-contrast="auto">Engineering culture reflects strong cross-team collaboration and consistent delivery practices</span><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></li> </ul> <p><span data-ccp-props="{&quot;335559739&quot;:80}">&nbsp;</span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 1">Why This Role Matters</span></span></strong><span data-ccp-props="{&quot;335559738&quot;:320,&quot;335559739&quot;:160}">&nbsp;</span></p> <p><span data-contrast="auto">This role sits at the intersection of&nbsp;platform,&nbsp;product, data, and AI — and is central to the organization's ability to scale, innovate, and&nbsp;operate&nbsp;with excellence. The Senior Director of Engineering will unify four critical engineering functions under a shared vision, accelerating the delivery of the enterprise data platform, modernizing internal tooling, and embedding AI-driven efficiency into the organization's core operations. This is a high-visibility, high-impact leadership role with direct line of sight to the CTO and meaningful influence over the company's long-term technical direction.</span><span data-ccp-props="{&quot;335559739&quot;:100}">&nbsp;</span></p> <p>&nbsp;</p> <p><strong>Benefits of Working for Abacus:</strong></p> <ul> <li>Exposure to diverse array of technologies</li> <li>Part of a team of experienced engineers who aim to deliver exceptional service</li> <li>Competitive compensation</li> <li>Performance bonus</li> <li>Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO</li> <li>Opportunities to further technical education through online courses</li> <li>Positive, friendly, supportive work environment</li> </ul> <p>&nbsp;</p> <p>&nbsp;</p>