Senior Operations Manager
Abacus Solution GroupRole Overview
Abacus Solution Group is hiring a Senior Operations Manager. This is a full-time role in North East. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Abacus is looking to hire a Senior Operations Manager in the Northeast, MD Area.
The Senior Operations Manager is responsible for leading day-to-day operations within a high-volume, fast-paced fulfillment center. This role ensures safe, efficient, and customer-focused execution across inbound, outbound, and returns operations while driving productivity, quality, and continuous improvement. The Senior Operations Manager plays a critical role in peak execution, people leadership, and operational scalability.
Essential Duties & Responsibilities:
- Fulfillment Operations Execution
- Lead daily operations across inbound receiving, put-away, picking, packing, shipping, and returns.
- Ensure consistent achievement of service level agreements (SLAs) for same-day and next-day order fulfillment.
- Monitor real-time performance and adjust labor and workflows to meet changing demands.
- People Leadership
- Lead and Develop Operations Managers, Area Managers, Supervisors, and frontline leaders.
- Drive strong safety performance and ensure compliance with all workplace safety standards.
- Coach leaders on performance management, engagement, and talent development.
- Peak & Labor Management
- Execute peak-season and promotional event plans, including staffing, training, and shift coverage.
- Manage labor productivity, attendance, and overtime to meet volume requirements.
- Support flex staffing, temporary labor, and cross-training strategies.
- Performance Management & Continuous Improvement
- Own operational KPIs such as units per hour, order accuracy, on-time ship rate, and cycle time.
- Conduct root-cause analysis for misses and lead corrective action plans.
- Drive Lean, Six Sigma, and Kaizen initiatives to improve speed, quality, and cost.
- Systems & Technology
- Ensure effective use of WMS, OMS, labor management, and fulfillment technologies.
- Partner with IT and engineering teams to resolve system issues and improve throughput.
- Support rollout and stabilization of automation and process changes.
- Financial & Cost Control
- Manage departmental labor and operating costs within budget.
- Identify productivity improvements and cost-saving opportunities.
- Support capital and process improvement business cases.
- Cross-Functional Collaboration
- Partner closely with Transportation, Customer Experience, HR, Maintenance, Engineering, and IT teams.
- Communicate operational status, risks, and performance updates to site leadership.
Qualifications
- Education & Experience
- Bachelor's degree in supply chain, Operations, Business, Engineering, or related field preferred.
- 5–8+ years of progressive operations leadership experience in e-commerce, fulfillment, or high-volume distribution.
- Experience leading large teams in a multi-shift environment.
- Skills & Competencies
- Strong execution in fast-paced, high-change environments.
- Data-driven mindset with strong analytical and problem-solving skills.
- Hands-on leadership style with the ability to coach and develop teams.
- Working knowledge of WMS, labor management systems, and fulfillment KPIs.
- Excellent communication and cross-functional collaboration skills.
- Working Conditions
- Fulfillment center environment with extended hours and peak-season demands.
- Ability to work nights, weekends, and holidays as required.
- Minimal travel expected.
- Success Measures
- On-time ship rate and order accuracy
- Productivity and labor efficiency
- Safety and compliance performance
- Peak execution results
- Team engagement and retention
Frequently Asked Questions
How do I apply for the Senior Operations Manager position at Abacus Solution Group?
Use the Apply button above to submit your application directly to Abacus Solution Group. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Senior Operations Manager position at Abacus Solution Group located?
This position is based in North East. Abacus Solution Group has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Senior Operations Manager at Abacus Solution Group earn?
Abacus Solution Group has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Senior Operations Manager role at Abacus Solution Group posted?
This role was posted on April 3, 2026 (73 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
How much experience does the Senior Operations Manager role at Abacus Solution Group require?
This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. Abacus Solution Group lists their specific requirements in the description below, so review the must-have qualifications closely before applying.
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