Senior Operations Manager

Abacus is looking to hire a Senior Operations Manager in the Northeast, MD Area.

The Senior Operations Manager is responsible for leading day-to-day operations within a high-volume, fast-paced fulfillment center. This role ensures safe, efficient, and customer-focused execution across inbound, outbound, and returns operations while driving productivity, quality, and continuous improvement. The Senior Operations Manager plays a critical role in peak execution, people leadership, and operational scalability.

Essential Duties & Responsibilities:

• Fulfillment Operations Execution
• Lead daily operations across inbound receiving, put-away, picking, packing, shipping, and returns.
• Ensure consistent achievement of service level agreements (SLAs) for same-day and next-day order fulfillment.
• Monitor real-time performance and adjust labor and workflows to meet changing demands.
• People Leadership
• Lead and Develop Operations Managers, Area Managers, Supervisors, and frontline leaders.
• Drive strong safety performance and ensure compliance with all workplace safety standards.
• Coach leaders on performance management, engagement, and talent development.
• Peak & Labor Management
• Execute peak-season and promotional event plans, including staffing, training, and shift coverage.
• Manage labor productivity, attendance, and overtime to meet volume requirements.
• Support flex staffing, temporary labor, and cross-training strategies.
• Performance Management & Continuous Improvement
• Own operational KPIs such as units per hour, order accuracy, on-time ship rate, and cycle time.
• Conduct root-cause analysis for misses and lead corrective action plans.
• Drive Lean, Six Sigma, and Kaizen initiatives to improve speed, quality, and cost.
• Systems & Technology
• Ensure effective use of WMS, OMS, labor management, and fulfillment technologies.
• Partner with IT and engineering teams to resolve system issues and improve throughput.
• Support rollout and stabilization of automation and process changes.
• Financial & Cost Control
• Manage departmental labor and operating costs within budget.
• Identify productivity improvements and cost-saving opportunities.
• Support capital and process improvement business cases.
• Cross-Functional Collaboration
• Partner closely with Transportation, Customer Experience, HR, Maintenance, Engineering, and IT teams.
• Communicate operational status, risks, and performance updates to site leadership.

Qualifications

• Education & Experience
• Bachelor's degree in supply chain, Operations, Business, Engineering, or related field preferred.
• 5–8+ years of progressive operations leadership experience in e-commerce, fulfillment, or high-volume distribution.
• Experience leading large teams in a multi-shift environment.
• Skills & Competencies
• Strong execution in fast-paced, high-change environments.
• Data-driven mindset with strong analytical and problem-solving skills.
• Hands-on leadership style with the ability to coach and develop teams.
• Working knowledge of WMS, labor management systems, and fulfillment KPIs.
• Excellent communication and cross-functional collaboration skills.
• Working Conditions
• Fulfillment center environment with extended hours and peak-season demands.
• Ability to work nights, weekends, and holidays as required.
• Minimal travel expected.
• Success Measures
• On-time ship rate and order accuracy
• Productivity and labor efficiency
• Safety and compliance performance
• Peak execution results
• Team engagement and retention