SSO / Platform Administrator (Mid-Level) (Remote)

Overview

We are seeking a Mid-Level Okta Administrator to support Operations & Maintenance (O&M) for a federal enterprise identity and middleware environment. This role supports enterprise SSO and platform services integrated across application and middleware stacks, operating within ITIL-aligned service management processes.

The position is split between platform administration (60%) and application support (40%), requiring strong troubleshooting skills and the ability to support both infrastructure and application-facing identity services.

Day-to-Day Work Responsibilities

• Perform 60% platform administration and 40% application/end user support across enterprise identity and middleware services
• Install, configure, and administer platform services and related computing environments, including system software, application software, and associated configurations
• Maintain platform services by applying patches and updates, enabling new features, and performing version upgrades
• Diagnose, troubleshoot, and resolve platform and identity service issues
• Support developer application deployments utilizing platform and SSO services
• Own production application release deployments and provide support for development and test deployments as required
• Implement and maintain automated platform and infrastructure deployments using existing automation pipelines
• Contribute to continuous service improvement through automation and process enhancements
• Maintain technical and design documentation for all platform environments, including architecture diagrams, SOPs, and knowledge-base articles
• Participate in incident, problem, and change management activities in accordance with ITIL practices

Identity, SSO & Middleware Responsibilities

• Administer Okta users, groups, roles, policies, and access controls
• Support and troubleshoot SSO integrations using SAML, OIDC, and OAuth 2.0
• Support MFA and adaptive authentication policies
• Work closely with application and middleware teams to onboard and maintain integrations
• Troubleshoot authentication flows across Java-based middleware platforms, web servers, and APIs

Basic Qualifications

• U.S. Citizenship required; ability to obtain and maintain a Public Trust security clearance
• 3-4 years of hands-on Okta or enterprise IAM administration experience
• Experience in handling tickets, customer requests, and operational support in an O&M environment
• MFA configuration and management, including Okta Verify
• User lifecycle management and access policies
• Experience installing and managing Okta LDAP Agents
• Experience configuring and supporting Okta Access Gateway (OAG)
• Experience with one or more scripting languages such as BASH, Python, WLST, or YAML
• Experience with DevOps and automation tools such as Git, Jenkins, Nexus, and Ansible
• Advanced knowledge of SSO concepts (Okta, Siteminder), Linux, Windows, and Java-based middleware platforms (WebLogic, Tomcat, JBOSS)
• Experience with web servers such as IIS and Apache
• Ability to perform root cause analysis, including log review and error identification

Preferred Qualifications

• Experience supporting federal or government contracts
• Exposure to PIV/CAC authentication
• Experience supporting enterprise middleware platforms and COTS applications
• Familiarity with SIEM and monitoring tools
• Okta Administrator or Professional certification
• ITIL Foundation certification