Customer Service Representative - $20.00 - $24.00 per hour

About the Role

This remote opportunity focuses on building meaningful connections with supporters while delivering a positive and engaging customer experience. Each interaction is an opportunity to connect, inform, and inspire, whether welcoming new supporters, assisting with inquiries, or strengthening ongoing relationships.

This is a performance-driven role centred on communication, professionalism, and consistency. While the position involves outbound calls, the focus remains on warm, respectful conversations rather than high-pressure tactics.

What You’ll Do

• Engage with existing supporters through outbound calls in a professional and friendly manner
• Welcome new supporters and provide clear information about programs and initiatives
• Assist with renewals, event participation, and ongoing engagement opportunities
• Encourage monthly contributions through thoughtful and informative conversations
• Build positive relationships and deliver a high-quality customer experience on every call
• Follow established processes and maintain accuracy in all interactions
• Contribute to individual and team performance goals

Work Schedule

• Monday to Thursday: 1:00 PM – 10:00 PM (EST)
• Friday: 10:00 AM – 7:00 PM (EST)
• Occasional Saturday shifts: 10:00 AM – 5:00 PM (EST)
• Full-time: 40 hours per week

Qualifications

• Minimum 2 years of customer service or call centre experience
• Strong communication skills and a confident, positive phone presence
• Comfortable working in a remote environment with minimal supervision
• Ability to manage time effectively and stay organized in a structured schedule
• Technically comfortable using computer systems and communication tools
• A professional and reliable approach to work

What You’ll Receive

• $20.00–$24.00 per hour plus performance-based bonuses
• Consistent full-time hours and long-term stability
• Paid training (100%)
• Health benefits after 3 months
• Ongoing training, workshops, and development opportunities
• A supportive team environment with regular engagement activities

Work Setup Requirements

• Dedicated, professional home office space
• High-speed wired internet connection (minimum 25 Mbps download / 5 Mbps upload)
• USB headset and webcam
• Windows-based PC or laptop (Mac/Apple devices are not supported)