Receptionist

We are hiring a Receptionist to join our BPA team in Toronto. This role is 100% in office. Monday-Friday 8:30 a.m.-4:30 p.m. located at 130 Toro Rd. North York. We are seeking a customer-focused and detail-oriented Receptionist to support daily operations and provide exceptional service to members, union representatives, and internal teams. This role is responsible for managing front-line inquiries, directing calls, assisting walk-in members, and handling administrative tasks such as processing member information, distributing mail, preparing correspondence, and supporting reporting. You will also maintain accurate records in BPAS and respond to inquiries related to eligibility, claims, and vacation pay. The Receptionist will: Review employer contribution reports and member self payments by entering remittance details into Benefit Plan Administration System (BPAS) and prepare daily bank deposits. Assist Reception with directing incoming calls to the correct staff member in a professional and timely manner. Assist with general claims inquiry phone calls Assist any “walk in” members in a courteous and professional manner. Answer members’ general inquiries and promptly direct to appropriate contacts for additional information. Process member enrollment cards and updates members personal policy information. Receive daily mail and distributes to appropriate staff members. Produce letters requested by members confirming benefit status, eligibility and dependent information. Prepare ad hoc reporting on request. Respond to enquiries from Union representatives, companies and members regarding eligibility, vacation pay and other issues. Request and distribute cheques from Accounting Department at month end Request and distribute early Vacation Pay request Respond to enquiries from Union representatives, companies and members regarding eligibility, vacation pay and other issues. To be successful as a Receptionist with BPA, you will need: Ability to work well under pressure and accurately process a high volume of work in a timely manner. Strong problem-solving skills. Intermediate computer skills in the use of related computer applications, including Microsoft Word, Excel and Outlook. Strong attention to detail and accuracy with exceptional organization skills. Excellent verbal and written communication skills. Good mathematical ability and knowledge of accounting principles. Cooperative team player with strong interpersonal skills. Exceptional customer service skills What's in it for you: Learn by working alongside our experts Extended health care and dental benefits A retirement savings plan with company contributions A suite of Health & Wellness offerings Mental Health programs and support for you and your family Assistance for the completion of industry designations Competitive compensation BPA is a division of People Corporation and has served members and beneficiaries in their local communities since 1958. BPA is dedicated to providing a superior benefits experience to our members, businesses, and trusts in the local communities in which they live and operate. Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to careers@peoplecorporation.com Salary Range The base salary for this position is between $45,000 - $48,000 annually. The actual base salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are selected to move forward in our recruitment process, the Talent Acquisition Specialist will be able to provide additional details of the total compensation for this role. We know that it's the vast expertise and commitment of our teams in People Corporation and our Partner Firms that have put us where we are today. We value our employees and provide competitive salaries, a comprehensive group benefits plan, and a generous retirement savings plan. And we're in it for the long haul - once you join us, we want you to thrive. If you want to make a difference in the lives of customers, if you take pride in a job well done, and if you like to have fun, talk to us. To learn more about our Partner Firms, please click on the link below. https://www.peoplecorporation.com/en-ca/about-us/our-partner-firms Submit your information for future opportunities. Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to careers@peoplecorporation.com. For more information on Accessibility at People Corporation, visit our link https://www.peoplecorporation.com/en-ca/accessibility-statement.