Desktop - Field Support Engineer

Job Title: Field Support Engineer

Location: Agra (Onsite)

Experience: 1 - 3 Years

Job Summary

We are looking for an experienced Desktop Support Engineer to provide end-user technical support for hardware, software, and network-related issues. The ideal candidate should have strong troubleshooting skills, hands-on experience with modern workplace tools, and excellent communication abilities to support users effectively.

Key Responsibilities

• Provide end-user support for desktops, laptops, and peripherals
• Troubleshoot hardware, software, and network issues
• Support users via:
• Onsite (physical desk visits)
• Remote tools
• MS Teams, email, and calls
• Install, configure, and maintain Windows 11 systems
• Manage and support Microsoft O365 applications
• Diagnose and resolve technical issues promptly
• Log, track, and document incidents and service requests
• Escalate complex issues to higher-level support teams
• Ensure timely resolution and user satisfaction

Required Skills

• 2+ years of hands-on desktop support experience
• Strong troubleshooting skills across hardware & software
• Experience with Windows 11 environment
• Hands-on with Microsoft Office 365 (Outlook, Teams, OneDrive, etc.)
• Basic understanding of network troubleshooting
• Familiarity with ticketing tools / ITSM tools

Soft Skills

• Strong verbal & written English communication
• Excellent customer service orientation
• Patience and ability to handle end-user issues professionally
• Good problem-solving and analytical skills

Good to Have

• Experience in enterprise IT support environment
• Knowledge of Active Directory / user account management
• Exposure to remote support tools and asset management

Pay: ₹16,000.00 - ₹22,000.00 per month

Benefits

• Health insurance
• Leave encashment
• Provident Fund

Work Location: In person