Role Overview
3i Infotech is hiring a mid-level Desktop - Field Support Engineer. This is a full-time role in Uttar Pradesh. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Job Title: Field Support Engineer
Location: Agra (Onsite)
Experience: 1 - 3 Years
Job Summary
We are looking for an experienced Desktop Support Engineer to provide end-user technical support for hardware, software, and network-related issues. The ideal candidate should have strong troubleshooting skills, hands-on experience with modern workplace tools, and excellent communication abilities to support users effectively.
Key Responsibilities
- Provide end-user support for desktops, laptops, and peripherals
- Troubleshoot hardware, software, and network issues
- Support users via:
- Onsite (physical desk visits)
- Remote tools
- MS Teams, email, and calls
- Install, configure, and maintain Windows 11 systems
- Manage and support Microsoft O365 applications
- Diagnose and resolve technical issues promptly
- Log, track, and document incidents and service requests
- Escalate complex issues to higher-level support teams
- Ensure timely resolution and user satisfaction
Required Skills
- 2+ years of hands-on desktop support experience
- Strong troubleshooting skills across hardware & software
- Experience with Windows 11 environment
- Hands-on with Microsoft Office 365 (Outlook, Teams, OneDrive, etc.)
- Basic understanding of network troubleshooting
- Familiarity with ticketing tools / ITSM tools
Soft Skills
- Strong verbal & written English communication
- Excellent customer service orientation
- Patience and ability to handle end-user issues professionally
- Good problem-solving and analytical skills
Good to Have
- Experience in enterprise IT support environment
- Knowledge of Active Directory / user account management
- Exposure to remote support tools and asset management
Pay: ₹16,000.00 - ₹22,000.00 per month
Benefits
- Health insurance
- Leave encashment
- Provident Fund
Work Location: In person
Frequently Asked Questions
How do I apply for the Desktop - Field Support Engineer position at 3i Infotech?
Use the Apply button above to submit your application directly to 3i Infotech. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Desktop - Field Support Engineer position at 3i Infotech located?
This position is based in Uttar Pradesh. 3i Infotech has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Desktop - Field Support Engineer at 3i Infotech earn?
3i Infotech has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Desktop - Field Support Engineer role at 3i Infotech posted?
This role was posted on April 22, 2026 (54 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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