Technical Support for IT Graduate Freshers

As a Service Desk Management Executive, you will be responsible for managing service desk functions, acting as a single point of contact for service users and customers, and delivering customer support across various channels such as human, digital, self-service, and automated platforms. Your role will involve ensuring high levels of customer satisfaction, resolving user issues professionally, and adhering to defined process guidelines and service standards.

Key Responsibilities:

• Manage one or more customer service or service desk functions
• Act as the primary point of contact for service users and customers
• Deliver customer service through voice, digital, self-service, and automated platforms
• Provide accurate information and resolve user issues
• Ensure high levels of customer satisfaction and service quality
• Adhere to defined process guidelines and service standards

Qualifications Required:

• Experienced candidates preferred
• Technical graduate freshers are eligible
• Graduation is mandatory
• IT graduates preferred with basic troubleshooting knowledge

In addition to the above, the company is a leading multinational organization located in Gurgaon. The interview process includes screening over the call, Berlitz/Versant Assessment, and Operations (Ops) Round. Candidates must be able to clear all the above rounds.

Please note that this position is based in Hyderabad and requires working from the office. The company follows a direct payroll system, and the salary for technical graduate freshers is 25,000 CTC. Additionally, candidates should have excellent verbal English communication skills, proper email etiquette, and no Mother Tongue Influence (MTI). Night shifts are a part of the job requirement, and relocation is not available. As a Service Desk Management Executive, you will be responsible for managing service desk functions, acting as a single point of contact for service users and customers, and delivering customer support across various channels such as human, digital, self-service, and automated platforms. Your role will involve ensuring high levels of customer satisfaction, resolving user issues professionally, and adhering to defined process guidelines and service standards.

Key Responsibilities:

• Manage one or more customer service or service desk functions
• Act as the primary point of contact for service users and customers
• Deliver customer service through voice, digital, self-service, and automated platforms
• Provide accurate information and resolve user issues
• Ensure high levels of customer satisfaction and service quality
• Adhere to defined process guidelines and service standards

Qualifications Required:

• Experienced candidates preferred
• Technical graduate freshers are eligible
• Graduation is mandatory
• IT graduates preferred with basic troubleshooting knowledge

In addition to the above, the company is a leading multinational organization located in Gurgaon. The interview process includes screening over the call, Berlitz/Versant Assessment, and Operations (Ops) Round. Candidates must be able to clear all the above rounds.

Please note that this position is based in Hyderabad and requires working from the office. The company follows a direct payroll system, and the salary for technical graduate freshers is 25,000 CTC. Additionally, candidates should have excellent verbal English communication skills, proper email etiquette, and no Mother Tongue Influence (MTI). Night shifts are a part of the job requirement, and relocation is not available.