Receptionist

Ambassador Dog & Cat Hospital is a well-established and well-respected veterinary hospital serving the Los Angeles (mid-town) community.

We see appointments for general and preventative care, along with walk-ins for urgent care and emergencies. We have doctors that can perform soft tissue and orthopedic surgeries.

We are looking for a passionate, dependable, hard-working receptionist to join our family.

If you want to be a part of a fun and exciting busy hospital, a compassionate team, help the community that you are part of, and be in a teaching and learning atmosphere, please apply here.

Position Overview

• The Customer Service Representative / Receptionist contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications (Required)

• Experience as a receptionist in a veterinary hospital.

Schedule: Monday-Saturday. Some availability sufficient.

What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources