Contract - Network Engineer (0-1 yrs exp only)

Contract hiring

1 year Contract

Salary - 25K/month

Work from office Only

Face to face interview Only

Job Description: Network Support L1 Engineer

Roles and Responsibilities

Incident Management Support

• Proactive Alert Management:
• Monitor ongoing and acknowledged alerts.
• Identify actions required and monitor routing issues using CACTI.
• Fix or escalate issues to next levels.

Shift Handover

• Take handover from previous shifts.
• Provide handover at the end of shifts.
• Review key updates from previous meetings.

Daily Stand-up Calls

• Attend daily stand-up calls.
• Review the change management channels.
• Review previous day Network Incident Diagnosis and Resolution.

Diagnose and resolve basic network incidents

• Connectivity problems.
• Hardware malfunctions.
• Configuration errors.
• Monitor ticket queue (Incidents, SRs), update, and follow up on tickets.

Incident Bridge Calls

• Join incident bridge calls for analysis and log interpretation within 5 minutes and provide the first cut analysis within 5 minutes.
• Provide supporting logs and data points for incident and root cause analysis.

Ticket Management

• Open and follow-up on link down tickets with service providers.
• Escalate open tickets according to escalation matrix.
• Follow up on RCAs once issues are resolved with vendors.
• Open OEM tickets, set up troubleshooting calls with L2/L3 engineers, and ensure timely closure.
• Configure switch ports in requested VLANs.
• Escalate unresolved issues to L2/L3 engineers.
• Assist L2/L3 in performing guided tasks.

Change Management Support

• Attend CAB meetings, support change activities.
• Change Ticket Management Open / update/ Follow up and close.
• Follow up for change approvals.
• Create and approve Plan of Action (POA) and change tickets before execution.
• Update evidence in change ticket and inform Change Manager.
• Ensure no change is executed without an approved change or explicit CAB approval.

Monitoring and Maintenance

• Network Performance Monitoring:
• Monitor network performance using tools (Thruk, Nagios, nTop).
• Monitor in Thruk for network alerts throughout the shift.
• Review bandwidth usage, application performance, Link performance in Cacti as required.
• Review all logs data in Cacti, Ntop and Open DCIM.
• Respond to GNOC alerts in alerts channel / Ticket/ IM call.
• Analyze relevant logs to identify root cause, e.g., Device logs, MTR, PCAP, Ping and Trace routes.
• Provide estimated time to resolution (ETA) for ISP tickets.
• Define clear next steps for resolution.

Routine Maintenance Tasks

• Update firmware on network devices.
• Apply security patches according to change management procedures.
• Use and comprehend GNOC monitoring tools.
• Manage users and groups.

Traffic Management (AWX Scripts)

• WAN Maintenance and Traffic Shifting:
• Manage WAN maintenances and proactively shift traffic.
• Execute scripts to flip the traffic.

User/Customer Support

• Ticket and Email Response:
• Respond to network-related tickets, emails, and calls.
• Diagnose and troubleshoot user-reported issues.
• Document issue details, troubleshooting steps, and resolutions.
• Manage emails received at the NSGBLR email id.

Configuration and Installation

• Network Device Setup:
• Assist with the installation, configuration, and setup of basic network devices.
• Maintain accurate network documentation reflecting configuration changes.

Reporting

• Network Performance and Incident Reports:
• Contribute to the generation of reports on network performance, incidents, and resolutions.

Security Awareness

• Network Security Implementation:
• Adhere to network security policies, including firewall hardening.
• Report suspicious activity and potential vulnerabilities from VAPT scans.

Documentation

• Upkeep of Documentation:
• Maintain documentation for team processes, Netflow, Netbox inventory, Netshot inventory, data flow diagrams, IP Schema, Public IP Details, and Routing Details.

Continuous Improvement

• Feedback and Improvement:
• Provide feedback on recurring issues and potential improvements to network processes and documentation.

Performance Indicators

• Performance Metrics:
• Average Resolution Time: Close user/S4 tickets in 2 working days.
• Ticket Volume