Support Desk Technician

The details of the position are as follows:

Basic Requirements:

• Minimum 5 years experience in an IT support role
• Excellent oral and written communication skills (English)
• Must thrive in a fast-paced environment and be comfortable handling a diverse array of tasks.
• Required to occasionally travel to client locations and provide onsite services as needed.
• Be a team player, collaborate well with colleagues, and follow directions.
• Maintain a positive attitude and be comfortable interacting with both end users and IT administrators

Must Have Experience with:

• Working in a fast-paced support desk environment
• Onboarding and offboarding new and terminated users
• Windows operating systems experience from XP through to Windows 11
• Expertise in business networks, including internet connectivity, firewalls, routers, switches, and access point
• Proficient in Microsoft 365 user administration and support within a business environment
• Skilled in server administration and support

Job Duties:

• Deliver Level 1 and Level 2 support to customers through remote control and in-person/onsite assistance when needed
• Serve as dispatch, managing incoming requests from existing customers.
• Coordinate appointments and orders with customers, technicians, and suppliers
• Participate in the management and maintenance of the ticket system in accordance with company objectives
• Implement, install, configure, and deploy new software or services for customers
• Create and send quotes to customers for hardware, software, products, and services
• Monitor, review, assess and take appropriate action on RMM, security, and other alerts and indicators
• Document technical solutions and customer protocols in the Knowledge Base
• Collaborate with and report to management

Not required but considered an Asset:

• Any certifications
• Previous experience working for an MSP
• Knowledge or experience with portable and mobile device (Apple, Android)
• Knowledge or experience A+, Network+, Security+ (Break/fix systems and networks)

Remote work opportunities are available on select days.

Pay: $60,000.00-$70,000.00 per year

Schedule:

• Monday to Friday

Application question(s):

• Do you have a car to travel to client locations to provide onsite services when needed?
• *Experience**:
• Help desk: 5 years (required)
• *Language**:
• English (required)

Willingness to travel:

• 50% (required)

Work Location: Hybrid remote in Etobicoke, ON M9V 1B8

Application deadline: 2025-02-25

Expected start date: 2025-03-03