Customer Service Representative (1 year contract)

Your primary focus will be to provide quality customer services through an integrated service network by providing timely and accurate information related to government programs, products and services.

You will

• Ensure exceptional customer satisfaction with accuracy and professionalism while processing inquiries.
• Provide information and clarification to all requests including types of services, fees, and eligibility for services.
• Provide interpretation of guidelines, directives and procedures related to products, programs and services.
• Effectively process transactions while determining eligibility criteria have been met, accept proper forms of prescribed tender accurately.
• Assist customers seeking resolution to problems and networking with other service providers to appropriately refer customers' issues to them.
• Process transactions for various ministries, maintain files and electronic database systems, and produce a variety of reports and correspondence.

Applicant must have

• Demonstrated customer service skills and well developed interpersonal and communication skills as well as strong data entry skills.

Work Remotely

• No

Job Type: Full-time

Pay: $19.00 per hour

Benefits

• Dental care
• Extended health care

Education

• Secondary School (preferred)

Experience

• customer service: 1 year (preferred)

Work Location: In person