Sr Manager, Technical Account Management

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: The Partner Technical Account Manager (Partner TAM) owns the post-onboarding technical success and operational health of digital wallet partners integrated with PayPal World. Once a wallet partner is live, the Partner TAM becomes the single technical owner responsible for production stability, ongoing optimization, and long-term platform alignment. This role acts as the technical bridge between live wallet partners and PayPal’s internal teams, ensuring reliable operations, proactive issue management, and continuous improvement of wallet interoperability at scale. Job Description: Essential Responsibilities: Oversee and solve complex technical challenges for important customers Identify upsell and optimization opportunities Guide Technical Account Managers in issue escalation and clearing roadblocks Influence the product roadmap and lead initiatives to execution Plan to future-proof integrations and establish high-functioning teams Minimum Qualifications: 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience. Additional Responsibilities & Preferred Qualifications: Key Responsibilities Post-Go-Live Technical Ownership Own the end-to-end technical health of live digital wallet partnerships Serve as the primary technical point of contact for partners post launch Maintain deep understanding of partner integrations and dependencies Production Operations & Stability Own coordination of wallet-related production issues and incidents Lead incident triage, partner communication, and resolution tracking Drive root cause analysis (RCA) and ensure corrective and preventive actions are completed Monitor operational metrics, error trends, and performance indicators Proactive Risk & Optimization Management Identify recurring issues, scaling risks, and performance bottlenecks Partner with Engineering and Product to drive platform improvements Recommend optimizations for reliability, throughput, and cost efficiency Partner Engagement & Trust Establish long-term trusted relationships with partner engineering and operations teams Conduct regular operational reviews and health check discussions Act as partner advocate within PayPal World for technical priorities Cross-Functional Collaboration Work closely with Product, Engineering, SRE, Risk, and Operations teams Translate partner production feedback into actionable platform insights Align partner growth plans with PayPal World roadmap and releases Scale & Expansion Support Support partner expansion into new regions, corridors, or volumes post-launch Ensure operational readiness for scale events and seasonal peaks Contribute to standardization of post-launch support models Required Qualifications Technical & Professional Experience 7+ year’s experience in: Technical Account Management, Platform Operations, or Solutions Engineering Strong understanding of: API-based integrations and distributed systems Production support, incident management, and reliability practices Payments, digital wallets, or fintech platforms Operational & Partner Skills Proven experience managing live production integrations Strong incident leadership and structured problem-solving skills Ability to communicate complex technical issues clearly to partners Preferred Qualifications Experience with: High-availability, high-volume payment platforms Global wallet partners and multi-region operations SRE practices, SLAs, SLIs, and error budgets Familiarity with PayPal World or large-scale fintech ecosystems Subsidiary: PayPal Travel Percent: 0 PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Our Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health. Who We Are: Click Here to learn more about our culture and community. Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com. Belonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please Join our Talent Community. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply. PayPal is on a mission to revolutionize commerce globally. We’re driving our company, industry, and society forward with vision and velocity. With our commitment to excellence, innovation, and talent, the possibilities are limitless. Learn more at PayPal.com/Jobs Learn more about privacy-related questions or data retention. If you would like your profile to be deleted from our system, please let us know Please note that this site has updated features that can’t run on older versions of Internet Explorer. Please use IE11 or MS Edge for an optimal experience. When applying for a job you are required to create an account, if you have already created an account - click Sign In. Creating an account will allow you to follow the progress of your applications. 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