The Opportunity

Obtaining and up-selling parts and service orders, creating customer satisfaction and adding value to the customer's buying experience. Provide consistently elevated levels of customer service to customers and accounts, reaching business targets through excellent telephone sales and communication skills.

The Role

Develop and maintain confidential client information using Wajax's CRM software.

Manage customer satisfaction with existing customers by delivering the utmost in customer service.

Generate new and repeat sales by providing product and pricing information in a timely manner.

Determine customer requirements and expectations to recommend specific products and solutions.

Recommend alternative products based on cost, availability, or specifications.

Increase sales and average order size by cross-selling, up-selling, add-on sales, and offering promotional sales items.

Prepare customer presentations, tenders, RFQs, and project quotations for After-Market Sales Representatives as required.

Attend site visits and customer presentations with After-Market Sales Representative as required.

Respond to customers via phone, fax or email for quotes, purchases, etc. in a timely manner after hours on call rotation.

Wajax Industrial is willing to train the right individual.

The Candidate

Mechanical aptitude preferred.

Knowledge of mechanical power transmission, hydraulics, and/or pneumatic is an asset.

Working knowledge of Microsoft Office (Outlook, Word & Excel) preferred.

Responsible and adaptable.

Problem-solving skills.

Results-oriented and willingness to always offer superior service.

Demonstrated skills in planning and organization of work.

Good team spirit.

Benefits

Competitive health and dental benefits with no waiting period for eligibility (100% employer-paid premiums), plus a health spending account.

Wajax-led e-learning and product training through industry-leading manufacturers.

Exclusive discounts with a variety of manufacturers and service providers (e.g., Ford, GM, Chrysler, Dell, TELUS, mortgage and insurance programs, footwear, fitness membership, etc.).

Recognition program where points are earned for merchandise or gift certificates, plus cash awards.

Company-matched pension plan.

Award-winning health and wellness program.

As a condition of employment, final candidates will be subject to pre-screening.

As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.

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