Customer Service Representative
Wag ResortRole Overview
Wag Resort is hiring a entry-level Customer Service Representative. This is a full-time role in Grand Junction. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Our Customer Service Representatives are passionate animal lovers who provide our human and pet guests with “wow” service. Our CSRs are our first points of contact with our guests and are focused on building great relationships.
We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 80 locations in twenty-six states coast-to-coast and have been in business for 30 years.
If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!
We offer:
- Health, dental, vision, life insurance, STD/LTD, 401K with company matching
- ESOP - Employee Stock Ownership Plan (100% company paid)
- Paid vacation
- Pet supply and service discounts and more!
Responsibilities
- Main lobby operations – check-ins, check-outs, guest visits and tours, answering general
questions
- Answering and handling calls in a professional manner
- Maintaining cleanliness
- Maintaining cleanliness
- Scheduling
- File maintenance
- Data entry
Skills Required
- Possess a love of animals
- Displays a professional manner at all times
- Ability to work evenings, weekends & holidays
- Lift/carry 40 pounds or more
- Able to stand/walk for eight hours a day
- Able to work in a fast-paced environment
- Able to work on a computer system
- Able to handle dogs on leashes and work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.
Essential Job Functions
- Welcomes both human and pet guests
- Can correctly identify animal body language/behavior
- Follows safe handling procedures
- Checking in and out of pet guests while providing excellent customer service
- Escorts pets to and from their rooms
- Takes reservations over the phone
- Can work both individually and as a team player while performing duties
- Contributes in maintaining the cleanliness of the facility
- Communication with management and other team members
Required Education
- High School Graduate or Equivalent
- At least 1 year of professional animal experience
Frequently Asked Questions
How do I apply for the Customer Service Representative position at Wag Resort?
Use the Apply button above to submit your application directly to Wag Resort. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Service Representative position at Wag Resort located?
This position is based in Grand Junction. Wag Resort has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Service Representative at Wag Resort earn?
Wag Resort has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Service Representative role at Wag Resort posted?
This role was posted on April 28, 2026 (42 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Customer Service Representative role at Wag Resort entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Wag Resort has listed.
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